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How to reset the PowerChute Network Shutdown (PCNS) v3.X, 4.X, 5.0, 5.1...

Issue: Password error: unable to log on to PowerChute Network Shutdown web UI due to unknown username or password. Would like to change the authentication phrase use to communicate with the Network...

PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register...

Issue Register list for Modbus communication Product Line PM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx Environment Power Meter Communications Modbus Register List Cause PM5000 series...

How can I connect SoMove to an Altivar Process drive via Ethernet TCP/IP...

Issue: Connecting SoMove to the VFD using the Ethernet network connection. Product Line: ATV61 ATV71 ATV630 ATV930 ATV320 ATV340 ATV32 ATV320 Environment: Ethernet IP or Profinet option installed....

How do I update my Smart-UPS firmware using the web interface of my...

Issue: Because the Firmware Upgrade Wizard is the most universal and preferred method of updating, we recommend using the APC Firmware Upgrade Wizard whenever possible. The APC Firmware Upgrade...

Can I use a larger HP Variable Speed Drive to run a smaller HP motor?

Issue: Motor is smaller than the available drive. Product Line: All Altivar (ATV) drives Environment: All Environments Cause: Motor and drive sizing does not match. Motor is smaller HP than Drive....

Is it possible to modify the ratio of a current transformer (CT)?

Product Line 3090SCCT Environment CT Ratio Resolution *Warning: Installation and maintenance of this device should only be performed by qualified, competent personnel that have appropriate training...

VIP400 protection relay - what is the IP rating of the CUa / Cub / CUc...

The VIP 400 (and 410) self-powered relays use custom sensors that are designed specifically for this relay. As such, the CUa / CUb / CUc sensors cannot be ordered as loose components, and some...

Can multiple motors be connected to one solid state soft starter?

Issue : Can multiple motors be connected to 1 soft starter? Product Line: ATS48 ATS22 Environment : All Cause : Application requirement Resolution : Yes. Size the soft starter for the total full load...

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Learn more through our Generic Knowledge FAQsGeneral Knowledge
Insulation Resistance Testing and Humidity

Issue: How does humidity affect insulation resistance testing results? Product Line: Circuit Breakers Environment: Molded case and insulated case breakers Resolution: High humidity can drastically...

What’s AC-3e rating means and what’s their application ?

AC-3e rating is the capability of the contactor for starting and switching off high efficiency squirrel cage asynchronous (IE-3/ IE-4) motors during running and reversing operations, which have...

How is MTBF (Mean Time Between Failures) Calculated?

1. Computed following RDF2000 Reliability model (UTE C 80-810 standard) - EQUIPMENT ambient temperature at 30deg C (86deg F), 60deg C (140deg F) and 85deg C (185deg F) 2. Continuous operation...

How to establish the communication with S7-1500 PLC if using TIA Portal...

In PLC side: 1.Use TIA Portal V11-V16 to configure the PLC communication settings. 2.Select the PLC and enter the correct version of the firmware (We can check for the firmware version of the PLC in...

Understanding common network and internet terminology.

Goals and Symptoms Internet users may require to know the current TCP/IP network configuration values for setting up their Ethernet devices for TCP/IP connection or sending/receiving Email. In the...

NEMA Housing and Enclosure Rating Information,

Issue A user would like to know the different NEMA Housing and Enclosure Ratings and information about each rating. Product Line NEMA housing and enclosures. Environment NEMA ratings Resolution CLASS...

Adding a new DD to your TREX

Before getting started make sure that you have Upgrade Studio installed on your laptop and that you have an account to log in. You also must have already activated your TREX communicator. Go to...

What are the effects of dV/dt on a Motor when using a VSD?

As there is an impedance mismatch at the termination of the motor cable to the motor, there will be a reflected wave which travels back along the motor cable causing overvoltage’s. Overvoltage’s on...

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