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Why does PowerChute Software using Simple Signalling and an Active Management Technology serial port cause Immediate Shutdown of Operating System?
Issue:
Installing PowerChute Software using Simple Signaling and an Active Management Technology serial port causes an Immediate Shutdown of the Operating System (and restarting results in another shutdown).
Product Line:
PowerChute Serial Shutdown
PowerChute Business Edition version
Environment:
Active Management Technology (AMT) ports. These ports are often available on HP machines.
Cause:
The Intel Active Management Technology (AMT) ports are used for Out-of-Band Management.
Solution:
Reboot the OS in Windows Safe Mode and then uninstall PowerChute. Reinstall PowerChute using another COM port or a USB port.
Installing PowerChute Software using Simple Signaling and an Active Management Technology serial port causes an Immediate Shutdown of the Operating System (and restarting results in another shutdown).
Product Line:
PowerChute Serial Shutdown
PowerChute Business Edition version
Environment:
Active Management Technology (AMT) ports. These ports are often available on HP machines.
Cause:
The Intel Active Management Technology (AMT) ports are used for Out-of-Band Management.
Solution:
Reboot the OS in Windows Safe Mode and then uninstall PowerChute. Reinstall PowerChute using another COM port or a USB port.
Released for:Schneider Electric Global
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