Browse FAQs

What causes the error: "Could not start the Runtime: (The application could not start because it's side-by-side configuration is incorrect)" when connecting to Web Gate.

Published date: 28 March 2019

 This error message:

Indicates that the proper Microsoft Visual Studio C++ 2005 SP1 or Microsoft Visual Studio C++ 2008 SP1 redistributables are not installed.
Please install these two files from the links below:

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.