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What is the cause of SoMove error 1006 connected to the ATV320 drive?

Published date: 22 October 2019

Issue:
What is the SoMove error 1006 on SoMove Software while connecting to the ATV320 drive?

Product Line:
ATV320

Environment:
All serial numbers

Cause:
Customer could not connect to the ATV320 drive using SoMove Software.

Resolution:
The DTM of the ATV320 needs to be installed to the PC in order to connect using SoMove.  After the DTM is installed, then perform an update catalog on SoMove Software.  The DTM of ATV320 will be shown inside the Installed DTM's window.  Now, you will able to communicate with SoMove.


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