Browse FAQs

Attempts to repair a Control Expert license running in a virtual machine fails.

Published date: 30 October 2019

Issue
Attempts to repair a Control Expert license running in a virtual machine fails.

Product Line
Control Expert 14.

Environment
Windows 10, Windows 7

Resolution
Attempts to repair a Control Expert license that becomes untrusted after moving the VM to another host PC, fails. and the following
message is returned.

10-28-2019,14:15:24:626,ActBrick,ERR,2316, 9424,Response Action (Deny): Repair Deny, FulfillmentId: FID_17f6002f_16999dd36ed_4060,
Reason: 7581; Request includes a license that got untrusted and cannot be repaired. In case you are working on a virtual machine, it is not allowed
for copy protection reasons to clone a virtual machine that includes licenses. A-XXXX-XXXX-XXXX Solution: Please return your license
from the original virtual 

This works as designed.  The Control Expert 14 license cannot be repaired if it is installed in a virtual machine.  To resolve the issue, the
license must be returned from the original VM running on the host PC that was used to activate it.  It can then be activated in the virtual machine
running on the new host PC.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.