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Can a customer call PSG directly for Drive and Softstart troubleshooting help?

Published date: 02 July 2019

Issue : 
Can a customer or end user call Drives Product Support Group directly for Drive and Softstart troubleshooting help?

Product Line :
Altivar Drives & Altistart Soft Starts

Cause :
How to contact the support group for drive and soft start.

Resolution : 
Yes.  Call our Toll Free number at 1-888-778-2733.
Select option 1 to enter an existing case number, or key in your 5-digit Premier Support Contract number. 


Select option 2 for Technical Support Queue
Select option 4 for AC Drives and Softstarts

Email address is

Chat live via chat portal : Live Chat Support

Normal hours are 8am to 8pm EST, Monday to Friday.  Emergency support is available outside normal hours for a fee or available to customers with a Premier Support Contract.

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