" landing-cards-prop="{"getGk":[{"Title":"What is the Nomenclature for Common Relays","UrlName":"FA212503","LastModifiedDate":"12/05/2026","score":1.174621212121212,"firstpublisheddate":"18/11/2010","answer":"\n

   

"},{"Title":"Insulation Resistance Testing and Humidity","UrlName":"FA354645","LastModifiedDate":"06/12/2023","score":1.0920454545454545,"firstpublisheddate":"11/07/2018","answer":"Issue:
How does humidity affect insulation resistance testing results?

Product Line:
Circuit Breakers

Environment:
Molded case and insulated case breakers

Resolution:
High humidity can drastically reduce insulation resistance testing results for circuit breakers.

Some equipment acceptance testing documents suggest values above 100 mega ohms and normally that is okay however high humidity can drastically reduce the results of the insulation resistance values.  Below is a sample of how higher humidity can reduce the IR values, making the 100 mega ohms acceptance testing values invalid.
40% humidity:  breaker IR value above 500 mega ohms, typical 1 G ohm*
75% humidity:  breaker IR value around 10 mega ohms*
95% humidity:  breaker IR value around 4 mega ohms*

*All values above are functional and conforming. Values derived from test data on Powerpact H frame breakers in a Schneider Electric laboratory.

The IEC 60947 standard, section 6.1.3.1 states that IR testing should be done below 50% humidity and states a 1 M ohm minimum IR value for a new breaker.

NEMA AB-4 recommends IR values for breakers, less than one mega ohm (1,000,000 ohm) should be investigated.  The Schneider Electric field testing and maintenance guide also states the same one mega ohm value, as written below.

Severe environmental conditions can reduce the dielectric strength of
molded case circuit breakers. Check insulation resistance during electrical
system testing.
To check the insulation resistance, perform the following steps:
1. De-energize and isolate the circuit breaker.
2. Clean the circuit breaker as described earlier.
3. Using a megohmmeter with a capacity of 500–1000 Vdc, apply voltage
from:
a. Each phase-to-ground with the circuit breaker on (circuit breaker
contacts closed).
b. Phase-to-phase with the circuit breaker on (circuit breaker contacts
closed).
c. Between each line and load terminal with the circuit breaker off
(circuit breaker contacts open).
4. Record resistance values. Resistance values of less than one mega ohm
(1,000,000 ohm) should be investigated.
 "},{"Title":"Battery Damage When Battery Is Left Discharged","UrlName":"FA157446","LastModifiedDate":"18/06/2026","products":"Symmetra","score":1.0836622807017544,"firstpublisheddate":"10/08/2012","answer":"

Issue

\n

When a battery is allowed to be at a low level of charge for too long, it can become damaged.

\n

 

\n

Product Line

\n

All

\n

 

\n

Environment

\n

All

\n

 

\n

Cause

\n

Allowing batteries to stand for long time after a discharge without recharging will cause plate "sulfation." Sulfation is the formation of large crystals or hard lead sulfate on the battery plates. Excessive sulfation of this kind is difficult to reduce and may cause premature damage (i.e. overheating or inability of the battery to retain charge). Lead sulfate is difficult and some times impossible to reduce by conventional charging methods.

\n

 

\n

Resolution

\n

A charged battery, disconnected from a UPS or load, can maintain ideal voltage for approximately six months before recharge is necessary. A discharged battery needs to be recharged within 72 hours of the discharge to avoid permanent battery damage. Storing a UPS with the battery connected can cause permanent battery damage within a few days to a week. A UPS should be stored after complete battery recharging with the battery disconnected.

\n

Per manufacturer's recommendations all Valve Regulated Lead Acid (VRLA) batteries should be immediately recharged following a discharge. VRLA batteries should recover fully in terms of capacity and service life if recharged within 72 hours following a discharge.

\n

No VRLA battery should ever be allowed to drop below 1.0 volt per cell on discharge (i.e. 6 VDC for a 12 volt battery). If a customer's situation falls within the previous scenario the best course of action is to replace the affected batteries.

\n

APC UPSs will charge the battery when the UPS is plugged in and the battery is connected to the UPS. In addition all APC UPSs will protect their batteries against over discharge when possible, but, as implied above, the storage life of the battery will be shortened relative to the amount of charge removed.

"},{"Title":"What’s AC-3e rating means and what’s their application ?","UrlName":"FAQ000220784","LastModifiedDate":"29/09/2021","products":"TeSys Giga contactors","score":1.0375,"firstpublisheddate":"16/09/2021","answer":"AC-3e rating is the capability of the contactor for starting and switching off high efficiency squirrel cage asynchronous (IE-3/ IE-4) motors during running and reversing operations, which have extended/ higher locked rotor current."},{"Title":"How to download Schneider Electric CAD files?","UrlName":"FA372855","LastModifiedDate":"06/05/2026","score":1.0212217514124293,"firstpublisheddate":"03/04/2019","answer":"

> If you know the product part number, type it into the website search bar at the top of the page and click through to the product datasheet page. You can now skip to step 6...
 
> If you don't know the product part number, you can navigate to the product page like this...
1) Visit the Schneider Electric Website: se.com/au
2) Click the 'Products' TAB in the main menu.
3) Click 'Circuit Breakers & Switches' (or any other category).
 
4) Click 'Compact NSXm' (or any other product range).
 
5) Click 'LV426100' (or any other product part number).
 
6) You should now see all technical information about the specific product part number.
(You should be on a page like this: www.schneider-electric.com.au/en/product/LV42600/ )
7) Click the 'CAD file' button.
 
8) A pop-up window will appear. Select the preferred CAD file format from the right.
 
9) Click the 'Download' button
 
10) You will need to log into your Traceparts online account (or 'Sign up' for a free account).
11) Wait around 10 to 20 Seconds for Traceparts to create a ZIP file for you.
12) Click 'Download' to start the download process.
13) Open the ZIP file to extract the CAD files you need.
 

"},{"Title":"How to check the network by the PING command","UrlName":"FA226936","LastModifiedDate":"30/03/2026","score":1.01875,"firstpublisheddate":"30/03/2014","answer":"

On your PC, select the Window's [Start] button → [All Programs] → [Accessories] → [Command Prompt].
In the Command Prompt, enter "ping (the destination IP address)" and press ENT key.

\n

 

\n

\n

If it shows "0％ loss", the network is normal. However, there is some problem if it shows "100% loss". In this case, check your network environment.

\n"},{"Title":"How to establish the communication with S7-1500 PLC if using TIA Portal Ethernet Driver?","UrlName":"FAQ000225442","LastModifiedDate":"11/12/2025","score":1.0145833333333334,"firstpublisheddate":"06/12/2021","answer":"

In PLC side:

\n\n

1.Use TIA Portal V11-V16 to configure the PLC communication settings.

\n\n

 

\n\n

2.Select the PLC and enter the correct version of the firmware (We can check for the firmware version of the PLC in online mode).

\n\n

 

\n\n

3.Check the PLC firmware version in online mode, make sure the firmware version is supported by TIA Portal V11-V16.

\n\n

If the firmware version is not supported by TIA Portal V11-V16, communication may not be possible.

\n\n

If that happens, change the firmware to a version supported by TIA Portal V11-V16 .

\n\n

 

\n\n

In EOTE side:

\n\n

1.Add TIA Portal Ethernet driver in EOTE.

\n\n

2.Linking TIA Portal symbols(.ap**) into the EOTE project.

\n\n

If there are changes to symbols in TIA Portal, linking the new PLC project file(.ap**) into the EOTE project again.

\n\n

 

\n\n

 

\n\n

 

\n\n

 

"},{"Title":"What are the effects of dV/dt on a Motor when using a VSD?","UrlName":"FAQ000134179","LastModifiedDate":"15/10/2021","products":"AC Drives and Soft Starters","score":1.0104166666666667,"firstpublisheddate":"08/02/2021","answer":"As there is an impedance mismatch at the termination of the motor cable to the motor, there will be a reflected wave which travels back along the motor cable causing
overvoltage’s. Overvoltage’s on the motor terminals can cause both partial and corona discharge which eventually wears down the winding insulation to failure. 

Corona discharge occurs when the overvoltage is large enough to cause electrons to flow from one winding to another whilst ionising the air between the conductors. They cause damage to the internal and external insulating material respectively. As the motor cable length increases the peak voltage increases. This can increase to a value of 2 to 2.5 times the DC bus voltage. 

Schneider Electric Offer Sinus filters or dv/dt filters to reduce the overvoltage across windings and high frequency currents in differential mode. Check out our current ATV600 or ATV900 catalogue for more information on output filters to help you with overvoltage mitigation.

"}],"getPv":[{"Title":"Video Altivar Machine: How to set safety functions in ATV320?","UrlName":"FA367976","LastModifiedDate":"19/05/2026","products":"Altivar 32, Altivar 320","score":1.012151645580627,"firstpublisheddate":"12/02/2019","answer":"1) Download the latest version of SoMove FDT here:
http://www.se.com/en/download/document/SoMove_FDT/
2) Download the latest version of Altivar 320 DTM here:
http://www.schneider-electric.com/en/download/document/ATV320_DTM_Library/
3) watch the video to access safety functions like : STO, SLS, SS1, SMS, GDL...
   example on SS1: Safe Stop 1
 "},{"Title":"Video: How to perform a cold start and brain dead on Smart-UPS","UrlName":"FA156611","LastModifiedDate":"22/04/2026","products":"APC Smart-UPS, APC Smart-UPS On-Line","score":1.0020053475935828,"firstpublisheddate":"10/08/2012","answer":"Issue:
This document explains how to perform the Cold Start and Brain Dead procedures.

Product Line:
Smart-UPS

Environment:
All models, all serial numbers

Cause:
The Cold start procedure is used to determine if a UPS is functional if it will not turn on when plugged into utility power.
The Brain Dead procedure performs a hard reset of the Smart-Ups microprocessor. It does not however reset saved preferences.

Resolution:

Cold Start:
This is a great way to establish if a UPS will not turn on due to bad input power. Never use a Cold Start to troubleshoot a bad battery LED as it will clear the light most every time even if the battery is actually bad. This is because the self-test is comparing the battery health compared to the load attached. If there is no load attached, the battery will appear healthy.
 
1) Turn off and unplug the Smart-UPS from wall. Remove any attached load.
2) Press and hold the power button (labeled ""I/TEST"" on legacy non-LCD screen units) on the front of the UPS until you hear a LONG beep.
3) Let go DURING the long beep. If you let go after the beep ends you will need to try again.
4) UPS should go through its' normal self test and end up on battery with 4 beeps every 30 seconds. This shows that the UPS is functioning correctly and can both pass a self test and function on battery.
5) You can now plug your UPS back into the wall. If the input power is acceptable the UPS will transfer back online.

If your UPS will not cold start, it either means that the UPS has suffered an internal hardware failure or that it does not have a functional internal battery.
Please contact APC Technical support for further assistance.

The following video demonstrates how to perform a Cold Start on a SUA series Smart-UPS:




Brain Dead:
If you have an SUA or SUM unit, you can use this procedure to switch between Serial and USB communications. It forces a "reboot" of the internal microprocessor, but it will not erase any stored settings.
Useful for basic troubleshooting as it resets the logic of the UPS. 
 
For SU, SUA, SUM, or SURT Units:
1) Turn off and unplug UPS from wall
2) Press and hold the OFF button again (Alternately, you could disconnect the internal battery)
3) You may see a quick flash of the LED's and you should hear an audible ""click"" from the UPS.
4) Plug UPS back into the wall and turn UPS back on
 
For SMC, SCL, SMT, SMTL, SMX, and SRT Units:
1) Turn off and unplug UPS from wall
2) Disconnect Battery
3) You may hear an audible ""click"" from the UPS.
4) Reconnect battery, plug unit back in the wall, and turn UPS back on

The following video demonstrates how to perform a Brain Dead Reset on a SMT, SMTL & SMX series Smart-UPS:



The following video demonstrates how to perform a Brain Dead Reset on a SUA series Smart-UPS:



The following video demonstrates how to perform a Brain Dead Reset on a SRT series On-Line Smart-UPS:

"},{"Title":"Video: How to perform a diagnostic check on input and output side of an ATV61/71 drive?","UrlName":"FA173615","LastModifiedDate":"12/12/2024","products":"Altivar 71, Altivar 61","score":0.9810110913052089,"firstpublisheddate":"13/08/2013","answer":""},{"Title":"Video Altistart: How to connect and configure ATS22 with SoMove?","UrlName":"FA367974","LastModifiedDate":"30/01/2026","products":"Altistart 22","score":0.9692513368983957,"firstpublisheddate":"15/07/2019","answer":"

1) Download the latest version of SoMove FDT here:
http://www.se.com/en/download/document/SoMove_FDT/

2) Download the latest version of Altistart DTM here:
http://www.se.com/en/download/document/Altistart_DTM_Library/

3) To connect the Altistart to your computer (RJ45/USB),
you need to order the Schneider Electric Modbus Serial Cable (RJ45/USB), code = TCSMCNAM3M002P
https://www.se.com/en/product/TCSMCNAM3M002P/

4) watch the video

"},{"Title":"Video: How do I download to removable media (SD Card, Compact Flash Card or USB Memory Stick) using Vijeo Designer?","UrlName":"FA199001","LastModifiedDate":"12/12/2024","products":"Vijeo Designer","score":0.9529446044151927,"firstpublisheddate":"10/04/2013","answer":"

Issue
How do I download to removable media (SD Card, Compact Flash Card or USB Memory Stick) using Vijeo Designer?

Product Line
Vijeo Designer, Harmony/Magelis HMI

Environment
Configuration software on Windows PC and physical HMI

Resolution
To download to removable media (SD Card, Compact Flash Card, or USB Memory Stick) using Vijeo Designer for the purposes of downloading to a Harmony/Magelis HMI later, follow these steps:

\n\n

1. Insert the removable media into your PC (a card reader may be required).
2. Format the removable media in FAT32 format in Windows.
3. Open your project in Vijeo Designer.
4. In the Navigator pane, click on the name of the HMI ("Target1" by default).
5. In the General Tab, next to Download choose File System.
6. Set the IP for the Target HMI (where applicable).
7. Initiate a Download as you would normally (right-click on the name of the HMI, and select "Download to (File System)…"
8. Once the above completes, you can see the files required for download to the HMI in Windows Explorer.
9. Eject the removable media from the PC.
10. Transport the removable media.
11. Plug it into the HMI (a power cycle may be necessary for SD and CF Cards).
12. The HMI will show a prompt to ask if you wish to download the project to the HMI. Follow the instructions on the screen from this point.

\n\n

Please review this video and the HTML help screenshots that follow:

"},{"Title":"Video: How do I replace the APCRBC140 or RBC44 battery modules in my SURT or SRT series Smart-UPS?","UrlName":"FA333556","LastModifiedDate":"06/10/2025","products":"APC Smart-UPS On-Line","score":0.8651403743315508,"firstpublisheddate":"16/01/2018","answer":"

Issue:
How do I replace the batteries in my SURT or SRT series Smart-UPS?

\n\n

Product Line:
Smart-UPS Online

\nEnvironment:
All SURT/SRT models 3Kva or larger, All Serial Numbers

Cause:
The average life span of a battery module is 3-5 years depending on environment and usage. For best performance the ambient temperature should be 68-77 degrees Fahrenheit. Replacing battery modules is a quick and easy process and can be performed without turning off the UPS. Please note that while you do not have to power down the UPS, you will not have any battery back up protection for the short period when no batteries are installed in the UPS.

Resolution:
All SURT and SRT units 3kva or larger use the APCRBC140 RBC Kit (This RBC kit replaced the older RBC44. APCRBC140 can be used in SRT or SURT unit, RBC44 only work in SURT)
One APCRBC140 includes two battery modules
3kva-6kva units use ONE APCRBC140 kit (Two Modules)
8kva-10kva units use TWO APCRBC140 kits (Four Modules)

To replace your batteries:\n

• Remove the plastic bezel from the front of the UPS by pulling it off straight towards you
• Remove the screws that hold the protective metal battery bay covers in place.\n\t
  • On 3-6kva units - Slide the cover to the left, then open like a door
  • On 8-10kva units - The bay covers come  off of the unit entirely
  \n\t
• Disconnect the battery connectors by pulling straight out towards you
• Slide the modules out of the UPS one by one. Be careful - They're heavy
• Once all modules are removed, repeat these steps in reverse order to install new batteries
• When the new batteries are installed, run a self test to clear any "Replace Battery" alarms

\n
"},{"Title":"Video: What is Modbus Tester and how do I use it?","UrlName":"FA180037","LastModifiedDate":"13/05/2026","products":"Integrated Power & Energy Management Software, Meter Configuration Utilities, Communications, Multi-circuit Power and Energy Meters, Basic Multifunction Power and Energy Meters, Advanced Power Quality Meters","score":0.6353585711251057,"firstpublisheddate":"04/10/2012","answer":""},{"Title":"Video: Driver Download and Installation for Cable SR2USB01 (Zelio Logic)","UrlName":"FA177647","LastModifiedDate":"05/09/2025","products":"Zelio Logic","score":0.3450098283398042,"firstpublisheddate":"03/01/2014","answer":"

Issue
Download Driver for Cable SR2USB01

Product Line:
Cable SR2USB01

Environment:
Zelio Smart Relays

Resloution:
There is a specific driver available for the Windows 7 (64bits) available for the cable SR2USB01 which so far is not integrated with Zelio Soft.
The pre condition to use the Zelio soft and the SR2USB01 cable to use on windows 7 is to have the V4.5.0 of Zelio Soft installed on the computer.

You can download and install this software from the following link:
https://www.schneider-electric.com/en/download/document/ZelioSoft2_V4_6_light/

Further the Driver for USB cable for Windows 7 can be downloaded from the following link:
http://www.schneider-electric.com/en/download/document/Z2_USB-Driver-W7-64-bits_V1_0/

This Driver Zip file also contains the information regarding installation of the USB cable driver on the PC.
Please follow the above steps and review the following video for proper installation of the driver.

\n"},{"Title":"Video: What are the basic troubleshooting steps for the Back-UPS ES model BE600M1, BN650M1/BN650M1-CA/BN675M1?","UrlName":"FA310519","LastModifiedDate":"01/04/2026","products":"BE600M1, BN675M1, BN650M1, BN650M1-CA","score":0.32836486019102346,"firstpublisheddate":"06/03/2017","answer":"Issue:

What are the basic troubleshooting steps for the Back-UPS ES model BE600M1, BN650M1/BN650M1-CA/BN675M1?

Product Line:

APC Back-UPS ES,

Environment: 

BE600M1, BN650M1, BN650M1-CA, BN675M1

Cause:

During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:
 \n

Problem and Possible Cause	Solution
The Back-UPS will not turn on
The Back-UPS has not been turned on.	Press the POWER ON button.
The Back-UPS is not connected to AC power, there is no AC power available at the wall outlet, or the AC power is experiencing a brownout or over voltage condition.	Make sure the power cord is securely connected to the wall outlet, and that there is AC power available from the wall outlet. Where applicable, check that the wall outlet is switched on.
The Back-UPS is on, the POWER button alternated green-red and the unit emits a constant tone
• The battery is disconnected. \t\t\t \t\t\t• The battery is near the end of useful life and should be replaced.	• Remove AC power and refer to the section "Connect the Battery" on page 1. \t\t\t \t\t\t• Refer to the section "Battery Replacement". Replacement batter is APCRBC154
Connected equipment loses power
A Back-UPS overload condition has occurred.	\t\t\tRemove all nonessential equipment connected to the outlets. One at a time reconnect equipment to the Back-UPS. Charge the battery for 24 hours to make sure it is fully charged. If the overload condition still occurs, replace the battery. \t\t\t
The Back-UPS battery is completely discharged.	Connect the Back-UPS to AC power and allow the battery to recharge for ten hours
PowerChute software has performed a shutdown due to a power outage.	This is normal Back-UPS operation.
Connected equipment does not accept the step-approximated sine waveform from the Back-UPS.	The output waveform is intended for computers and peripheral devices. It is not intended for use with motor driven equipment.
The Back-UPS may require service.	Contact APC Technical Support for more in depth troubleshooting.
The POWER button is green and flashes twice every 2 seconds
The Back-UPS is operating on battery power.	The Back-UPS is operating normally on battery power. At this point the user should save all open files, and shutdown the computer. When AC power is restored the battery will recharge.
The POWER button flashes green in rapid succession.
The Back-UPS battery has approximately two minutes of remaining runtime.	The Back-UPS battery is near a total discharge state. At this point the user should save all open files, and shutdown the computer. When utility power is restored the battery will recharge.
The Building Wiring Fault LED illuminates
The building wiring presents a shock hazard that must be corrected by a qualified electrical.	Do not operate the Back-UPS. Call a qualified electrician to correct the building wiring fault.
The Back-UPS has an inadequate battery runtime
• The battery is not fully charged. \t\t\t \t\t\t• The battery is near the end of useful life and should be replaced.	Leave the Back-UPS connected to AC power for ten hours while the battery charges to full capacity. \t\t\t \t\t\tNote: As a battery ages, the runtime capability decreases. See Troubleshooting to order replacement batteries.
The alarm is on with a constant tone and the UPS is off
• The UPS was on battery and the connected load exceeded the rated load of the UPS.	Turn off the UPS. Disconnect all devices. Turn on the UPS and reconnect the devices one at a time.
USB charging is slow
Charging a device using the UPS's USB charger is slower than the device's original USB charger	The amount of power a device draws depends on its compatibility with the USB Battery Charging Specification 1.2. Compatible devices can draw more power than devices that are less compatible.
USB charging stops and the Power On LED alternately illuminates green-amber
The USB ports has detected a short circuit or has detected a fault.	Disconnect cable and device from the USB port. USB charging will resume when the POWER button turns green. Contact APC Technical Support if the POWER button remains green-amber.
The UPS and outlets are off but the UPS keeps beeping twice every 30 seconds (Quiet Alarm mode) or keeps beeping once every 4 seconds (Full Alarm mode)
\t\t\tIn this situation the voltage is not low enough to shutdown the UPS but not high enough to start the UPS and power the outlets. There is however enough voltage to charge the UPS.	Use Quick Mute to mute the alarm. The UPS will return to normal operation once the AC input voltage has returned to a normal range

\n
 "}],"getPa":[{"Title":"Where do I download EcoStruxure Machine Expert v1.2 or v2.0?","UrlName":"FA380777","LastModifiedDate":"11/02/2026","products":"EcoStruxure Machine Expert","score":1.109429379350348,"firstpublisheddate":"12/08/2019","answer":"

Issue
I am looking to trial or pre-download EcoStruxure Machine Expert v1.2 or v2.0. Where can I obtain the installation file?

Product Line
EcoStruxure Machine Expert

Environment
Windows PC Software Installer

Resolution
EcoStruxure Machine Expert v1.2 or v2.0 are installed with a dedicated Installer Tool called the "Schneider Electric Software Installer" tool.
Go to the Machine Expert Webpage here:
EcoStruxure Machine Expert Range Website - Software and Firmware page


Click on the blue [Download installation file] button to download the installer tool.
Run it, and follow the instructions to choose the version of the software you wish to install.

If this FAQ did not solve your issue, you can chat with us at  chat with us  or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
 
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
 

"},{"Title":"PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List","UrlName":"FA234017","LastModifiedDate":"20/06/2025","products":"PM5000 series","score":0.8665065976753019,"firstpublisheddate":"29/08/2014","answer":"

Issue
Register list for Modbus communication
 
Product Line
PM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx
 
Environment
Power Meter Communications Modbus Register List
 
Cause
PM5000 series register list is needed for Modbus communication
 
Resolution
See the attached documents for Register List.  
There are 2 files.  One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.  

"},{"Title":"How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device?","UrlName":"FA156047","LastModifiedDate":"22/04/2026","products":"Network Management Cards","score":0.8335608025112596,"firstpublisheddate":"10/08/2012","answer":"

Issue

\n

• You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.
• You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.
• You had a problem with a previous upgrade attempt and need the instructions in order to correct it.
• Your device came pre-loaded with the wrong application and you need to load the correct application.

\n

Product Line

\n

• Network Management Card 2 - AP9630, AP9631, AP9635
• Network Management Card 3 - AP9640, AP9641, AP9643
• Network Management Card 3 for Easy UPS – AP9544, AP9547
• Network Management Card 4 – AP9644

\n

Environment

\n

• All serial numbers
• All firmware versions (unless otherwise noted)

\n

Cause

Users may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or unsuccessful and these instructions can be followed to remedy the problem.

Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.

Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.

NOTE: To upgrade to firmware version 3.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware. For more information, see www.se.com/secure-nmc


Resolution

Find Correct Firmware

When upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have.
 

\n

• AP9630, AP9631, AP9635 - Network Management Card 2
• AP9641, AP9641, AP9643 - Network Management Card 3
• AP9544, AP9547 - Network Management Card 3 for Easy UPS

\n

The application firmware required depends on what product your NMC is installed in. Some examples include:

\n

• For NMC2 devices:\n
  • SUMX for Smart-UPS 1-Phase
  • SY for Symmetra 1-Phase UPS
  • SY3P for Symmetra 3-Phase UPS
  \n
• For NMC3 devices:\n
  • SU for Smart-UPS 1-Phase
  • SY for Symmetra 1-Phase UPS
  • SUCAN for Smart-UPS Ultra
  • RPDU2G for rPDU (Rack Power Distribution Unit)
  • SY3P for Symmetra 3-Phase UPS
  \n
• For Easy UPS NMC devices:\n
  • EU1P for Easy UPS 1-Phase
  • EU3P for Easy UPS 3-Phase
  \n

\n

NOTE: These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.

NOTE: If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117
 
NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.

Download Firmware
 

\n

1. Navigate to www.apc.com/secure-nmc and click the Software and Firmware tab.
2. Find and download the latest firmware file for your NMC. NOTE: To upgrade to firmware version 3.0.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware.
3. Alternatively, visit https://www.apc.com/us/en/download/software-firmware/ and enter your NMC part number (e.g. AP9641), click the Firmware category, and download the latest firmware file.

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NOTE: Firmware updates of NMC3 or NMC4 for 3-Phase UPS and PDU can only be done by Schneider Electric qualified services representatives. Please contact your local Schneider Electric Service Representative or Schneider Electric Certified Service Partner for details.

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Update Firmware

There are different ways that you can upload the firmware for each device. Please choose a method that works best for you. 

NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations prior to beginning any of these steps.
 

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• Secure NMC System (SNS) Tool - Network Management Card 3 (for firmware versions 3.0 and higher)
• Universal Serial Bus (USB) 1.1 - Network Management Card 2 and 3 devices with a USB port (AP9631, AP9635, AP9641, AP9643 and RPDU devices (RPDU2G) and Smart-UPS Ultra devices with embedded NMC3 – for firmware versions 2.5 and lower)
• Firmware Upgrade/Update Utility - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)
• XMODEM - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)
• Manual (FTP prompt) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)
• Manual - Secure CoPy (SCP) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)

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Secure NMC System (SNS) Tool - Network Management Card 3 (firmware versions 3.0 and higher)

 

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1. Download the Secure NMC System (SNS) Tool from the APC/Schneider Electric website.  As of SNS Tool v4.0, all units can be upgraded using the same program, excluding PDU's in an NPS setup.

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Part # (SKU)	Secure NMC System (SNS) Tool
SFNMC3FMTSU	Secure NMC System Tool for Smart-UPS
SFNMC3SUCAN	Secure NMC System Tool for Smart-UPS Ultra
SFNMC3RPDU	Secure NMC System Tool for PDU
SFNMC3FMTEU1P	Secure NMC System Tool for Easy UPS On-Line

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NOTE: There are different versions of the SNS Tool depending on the application you are running on your NMC3. To access the firmware in the SNS Tool, you need a valid Secure NMC subscription. See www.apc.com/secure-nmc for more information.
 

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1. Double-click the self-extracting ZIP file. 

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1. Add devices to the SNS Tool: 

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1. To add one at a time:  

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1. Click Add Devices and enter: 

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1. the NMC’s IP address/FQDN/hostname

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1. the protocol and port to transfer the firmware file. SCP is recommended as it’s more secure than FTP. Note: The selected protocol must also be enabled on the NMC3. 

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1. the user name and password  

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1. To add more than one at a time:  

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1. Open the devices.csv file in the downloaded SNS Tool directory and add the device details. Note: Lines that start with a semi-colon ; will not be processed. 

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1. Save and close the devices.csv file. 

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1. In the SNS Tool, click Add Devices. 

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1. Click Import Device File – this button only appears if data is detected in the devices.csv file. 

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1. Click Query Devices. 

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1. Click Query Devices. 

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1. Click Add Devices. 

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1. Activate licenses for selected NMCs: 

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1. Click on NMCs in the Device List and click License Devices. If you have more than 1 NMC in the Device List, use Ctrl+click to multi-select. 

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1. Enter the Activation ID from the purchased Secure NMC System subscription and click Confirm & Activate. (If you have the SNS Tool installed on another PC and want to check if any of the NMCs are already licensed, you can click Sync License(s) to do so). 

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1. Update firmware for selected NMCs: 

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1. Click on NMCs in the Device List and click Update Firmware. If you click Update Firmware without selecting any NMCs from the Device List, the Firmware Management Tool will automatically select all of the NMCs that are eligible to update (Device Status = Ready for update). 

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Universal Serial Bus (USB) 1.1 – Network Management Card 2* devices with USB


NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

 
NOTE: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive’s file system must be FAT, FAT16, or FAT32. (NTFS will not work).

1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.

2. Create a folder on your USB flash drive called apcfirm .

3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow:
 

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Firmware Module	Binary File
APC Boot Monitor	apc_hw05_bootmon_109.bin
APC Operating System (AOS)	apc_hw05_aos_712.bin
Application Module	apc_hw05_sumx_712.bin
Language Pack*	sumx_712_frFrdeDeruRuitItesEs.lpk

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 *Optional language pack upgrades/changes are supported via USB if the device you’re upgrading already has BootMonitor v1.0.8 or higher (BootMonitor performs the upgrading function). 
NOTE: Not all NMC2 applications support language packs.
 
4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. NOTE: (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace “xx” with the version of firmware you will be upgrading to):
 
BM=apc_hw05_bootmon_xx.bin
AOS=apc_hw05_aos_xx.bin
APP=apc_hw05_sumx_xx.bin
LANG=sumx_xx_frFrdeDeruRuitItesEs.lpk

 
5. Add the upload.rcf file to the apcfirm folder on the flash drive.

6. Insert the flash drive into the USB port on the NMC2.

7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files. NOTE: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.

8. Wait for 2-5 minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.

Universal Serial Bus (USB) 1.1 – Network Management Card 3 devices with USB (firmware versions 2.5.0 and lower)

This feature is available in bootloader version v1.3.3.1 and higher. Before starting the transfer, make sure the USB drive is formatted in FAT, FAT16 or FAT32.

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1. Download the firmware upgrade file.
2. Create a folder named apcfirm on the USB flash drive.
3. Place the .nmc3 file in the apcfirm directory.
4. Use a text editor to create a file named nmc3.rcf. (The file extension must be .rcf, not .txt for example.)
5. In nmc3.rcf, add a line for the firmware package to be upgraded. For example, to upgrade Smart-UPS application version v1.5.0.6, type: NMC3=apc_hw21_su_2-5-0-6.nmc3
6. Place nmc3.rcf in the apcfirm folder on the flash drive.
7. Insert the flash drive into a USB port on your NMC
8. Reboot the NMC and wait for the card to reboot fully.

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Firmware Upgrade/Update Utility – Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)

If you have a Windows computer, you can use the Firmware Upgrade Utility (NMC2)/Firmware Update Utility (NMC3) to upgrade the firmware.

If you have any other type of computer, then you will need to manually upload each firmware file to the Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.

NOTE: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.


NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
 

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1. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.
2. Once the firmware has been saved, the executable will prompt you for the IP address of the Network Management Card that you want to upgrade.
3. Once you enter the IP address, click enter.
4. You will be prompted for a username and password. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
5. If using the NMC2 Firmware Upgrade Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now.

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1. If using the NMC3 Firmware Update Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Start Update.

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1. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.
2. Verify that the firmware upgrade was successful. Log into the Web UI and navigate to About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in.

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XMODEM – Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 or lower)
 
Network Management Card 2 (AP9630, AP9631, AP9635)*


NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.

1. Select a serial port at the local computer and disable any service that uses the port.

2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 

3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the <enter> key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)

5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.

6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.

NOTE: If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.

7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.

8. Type reset or press the Reset button to restart the Management Card.

If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.

Network Management Card 3 (AP9640, AP9641, AP9643)

1. Select a serial port at the local computer and disable any service that uses the port.

2. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).

3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.  NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the <enter> key repeatedly until the Boot Monitor prompt displays: BM>. Once you have entered Boot Monitor mode correctly, the Network Management Card 3's status LED will be solid orange in color. (Boot Monitor mode is required on NMC3 for an XMODEM upgrade in any situation.)

5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.

6. From the terminal program’s menu, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Boot Monitor prompt returns.

7. Type reset or press the Reset button to restart the Management Card.

If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.

 
Manual (via FTP) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)


Network Management Card 2


NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.

2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
C:\\> cd apc
C:\\apc>

 
3. Open an FTP client session.

C:\\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)

 
4. Log in. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
Typically, the password will appear on the screen as *** or not at all as you type.
 

Connected to 192.168.1.100
220- APC FTP server ready.
User (192.168.1.100 :(none)): apc
331 User name okay, need password.
Password: apc
230 User logged in, proceed.
ftp>
 
5. Upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix.

 

ftp> bin (specifies binary transfer mode which is required)
200 Command okay.
ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
ftp> put aosxx.bin (xx being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.
200 Command okay.
150 Opening data connection for aos301.bin
###############################################################
250 Requested file action okay, completed. Management Card Rebooting....
327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)
ftp>
 

6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers.
 
ftp>bye
C:\\apc>

 
7. Wait about 20 - 30 seconds.

8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra.
 
NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.


NOTE: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:
ftp> put /Users/Admin/Downloads/aosxx.bin /aosxx.bin

Network Management Card 3

1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.

2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
C:\\> cd apc
C:\\apc>

3. Open an FTP client session.

C:\\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)

 
4. Log in as Administrator (apc is the default user name and password).
 
5. Upgrade the firmware:

ftp> bin (specifies binary transfer mode which is required)
ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
ftp> put apc_hw21_SU_xx.nmc3 (xx being the version number downloaded)
6. When FTP confirms the transfer, type quit to close the session.
 
7. Wait about 20 - 30 seconds.
 
NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.

Manual (via Secure CoPy) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)

Network Management Card 2

NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.

1. Identify and locate the firmware modules described in the preceding instructions for FTP.

2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xx to represent the version number of the AOS module:
 
scp apc_hw05_aos_xx.bin apc@158.205.6.185:apc_hw05_aos_xx.bin
 
3. Use a similar SCP command line, with the name of the application module, to transfer the application firmware module to the Management Card.
 
 
NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base Article FA156117.

NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing 
 
Network Management Card 3

Use an SCP command line to transfer the .nmc3 file to the Management Card. The following example uses xx to represent the version number of the application module:
 
scp apc_hw21_SU_xx.nmc3 apc@158.205.6.185:apc_hw21_SU_xx.nmc3
 
NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base article FA156117.

NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing amber.
 

\n"},{"Title":"What is the Replacement Battery for my Back-UPS in USA and Canada?","UrlName":"FAQ000276876","LastModifiedDate":"22/04/2026","products":"Back-UPS ES, Back-UPS RS, Back-UPS CS, APC Back-UPS Pro, APC Back-UPS","score":0.7639211136890951,"firstpublisheddate":"12/09/2025","answer":"

Question:

\n

What is the Replacement Battery for my Back-UPS in USA and Canada?

\n

 

\n

Answer:

\n

The below table lists Back-UPS models and the replacement battery for each model.  You may also use our Battery Replacement tool as well!

\n

 

\n

Note: Certain Back-UPS models are designed with batteries that are not user replaceable. Battery replacement in these units may expose live electrical components. To ensure safety, replacement must only be performed by qualified service personnel.

\n

 

\n

Product Line	Model	Replace Battery SKU	Note
Back-UPS	BE425M	No RBC Available	Battery not user replaceable
Back-UPS	BE500G3	No RBC Available	Battery not user replaceable
Back-UPS	BE550G	APCRBC110	User Replaceable Battery
Back-UPS	BE600M1	APCRBC154	User Replaceable Battery
Back-UPS	BE650G1	RBC17	User Replaceable Battery
Back-UPS	BE650G1-CN	RBC17	User Replaceable Battery
Back-UPS	BE670M1	APCRBC154	User Replaceable Battery
Back-UPS	BE700G3	No RBC Available	Battery not user replaceable
Back-UPS	BE850G2	RBC17	User Replaceable Battery
Back-UPS	BE900G3	RBC17	User Replaceable Battery
Back-UPS	BE1050G3	APCRBC164	User Replaceable Battery
Back-UPS	BK350	RBC2	User Replaceable Battery
Back-UPS	BK500	RBC2	User Replaceable Battery
Back-UPS	BK500BLK	RBC2	User Replaceable Battery
Back-UPS	BN450M	No RBC Available	Battery not user replaceable
Back-UPS	BN450M-CA	No RBC Available	Battery not user replaceable
Back-UPS	BN450MNW	No RBC Available	Battery not user replaceable
Back-UPS	BN675M1	APCRBC154	User Replaceable Battery
Back-UPS	BV400XU	APCRBC179	User Replaceable Battery
Back-UPS	BVK1200M2	No RBC Available	Battery not user replaceable
Back-UPS	BVK750M2	No RBC Available	Battery not user replaceable
Back-UPS	BVK950M2	No RBC Available	Battery not user replaceable
Back-UPS	BVN650M1	No RBC Available	Battery not user replaceable
Back-UPS	BVN650M1-CA	No RBC Available	Battery not user replaceable
Back-UPS	BVN900M1	No RBC Available	Battery not user replaceable
Back-UPS	BVN900M1-CA	No RBC Available	Battery not user replaceable
Back-UPS	BVN950M2	No RBC Available	Battery not user replaceable
Back-UPS	BW650U1	No RBC Available	Battery not user replaceable
Back-UPS Pro	BGM1500	APCRBC163	User Replaceable Battery
Back-UPS Pro	BGM1500B-CA	APCRBC163	User Replaceable Battery
Back-UPS Pro	BN1050M	APCRBC158	User Replaceable Battery
Back-UPS Pro	BN1100M2-CA	APCRBC160	User Replaceable Battery
Back-UPS Pro	BN1350M2-CA	APCRBC162	User Replaceable Battery
Back-UPS Pro	BN1500M2	APCRBC161	User Replaceable Battery
Back-UPS Pro	BN1500M2-CA	APCRBC161	User Replaceable Battery
Back-UPS Pro	BR700G	RBC17	User Replaceable Battery
Back-UPS Pro	BR1000MS	APCRBC160	User Replaceable Battery
Back-UPS Pro	BR1350MS	APCRBC161	User Replaceable Battery
Back-UPS Pro	BR1000G	APCRBC123	User Replaceable Battery
Back-UPS Pro	BR1500G	APCRBC124	User Replaceable Battery
Back-UPS Pro	BR1500MS2	APCRBC163	User Replaceable Battery
Back-UPS Pro	BX850M	RBC17	User Replaceable Battery
Back-UPS Pro	BX1000M	APCRBC158	User Replaceable Battery
Back-UPS Pro	BX1350M	APCRBC123	User Replaceable Battery
Back-UPS Pro	BX1500M	APCRBC124	User Replaceable Battery

\n

 

"},{"Title":"PowerChute support with USB or Serial communication - Supported APC UPS Models","UrlName":"FA315835","LastModifiedDate":"22/04/2026","products":"PowerChute Business Edition, PowerChute Serial Shutdown","score":0.6304658218811351,"firstpublisheddate":"02/02/2018","answer":"

Issue:
When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.

Product Line:
PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems when connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.

\n

NOTE1: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition. 

\n

NOTE2: Linux operating systems are only supported with Smart-UPS and Easy UPS Online models. Smart-UPS (Type A) connected over USB is not supported on Red Hat® Enterprise Linux® 7.x.
Back-UPS are not supported with Linux operating systems.

See a list of supported UPS below.


Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS, or Back-UPS.

Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS. 

\n

We recommend running autodetect when installing PowerChute on a Windows OS.

Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel. 

\n

All supported Smart-UPS UPS models are categorized into two types:

\n

• Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
• Type B - Smart-UPS excluding UPS models with prefix SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL

\n

Supported Smart-UPS and Easy-UPS models are

\n

Type A UPS	Type B UPS
SMT or DLT	SU
SMX	SUA (including C500J) or DLA
SURTD	SURT
SRT	SURTA
SMTL	SC
SCL	SUM
SMC	SRV Models: (3kVA & below)
SRTL	UX
SRC models:\n SRC2KUXI SRC3KUXI SRC3KUXIX709   \n	Any SRC model, excluding those listed under Type A.

\n

NOTE: A Back-UPS model is neither Type-A nor Type-B. In the installer dropdown list, select Back-UPS. 
Supported Back-UPS models with prefix

\n

BV

BVX-LI

BVK

BE

BN

BK

BX

BR

BGM.

\n

Example of a Back-UPS with prefix BN

\n

\n

For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.
For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks

\n

For assistance with the device drivers see Schneider Electric FAQ FA164514

"},{"Title":"How to Register your APC products online?","UrlName":"FAQ000265423","LastModifiedDate":"16/03/2026","products":"APC Back-UPS Pro, APC Back-UPS","score":0.6077158513106581,"firstpublisheddate":"05/03/2024","answer":"

Issue:
Customer asking how to register their APC products online.

Product Line:
All APC products

Environment:
All Serial numbers

Solution:
Please visit https://www.se.com/us/en/work/products/tools/apc-product-registration/ to register your product.

Should there be any further concerns, please contact our Customer Care Center at https://www.se.com/us/en/work/support/

\n"},{"Title":"How can I connect SoMove to an Altivar Process drive via Ethernet TCP/IP or Profinet?","UrlName":"FA171155","LastModifiedDate":"15/05/2026","score":0.605800464037123,"firstpublisheddate":"22/05/2013","answer":"

Issue:
Connecting SoMove to the VFD using the Ethernet network connection.
 

\n

Product Line:
ATV61 ATV71 ATV630 ATV930 ATV320 ATV340 ATV32 ATV320

Environment:
Ethernet IP or Profinet option installed.
VW3A3316, VW3A3320, VW3A3627 VW3A3720

\n

Cause:
Drive is not detected when attempting to connect.

\n

Resolution:
See attachment for screenshots showing SoMove V2.9.4

\n

STEP 1
Turn OFF your computers firewall before starting so you will have access to your Ethernet port. 


STEP 2
Edit Connection on your computers ethernet port and setup IP address in the Altivar Drive using an HMI.
Computer or PC setup:
Example setting up your PCs IP address.
Search Ethernet settings
-Change adapter options
- Choose the Ethernet port you want to use.
-Choose Properties
-Make sure IPV4 and IPV6 are both checked. 
-Double click on the IPV4 settings
-Select "Use the following IP address" and now enter in an IP address for your PCs ethernet port. 
Note this IP address needs to match your Drives IP address up to the last octet. 
Drives IP address= 10.172.86.1 (for the Drive) and your PC's IP address = 10.172.86.10 (your computer)
Subnet address= 255.255.255.0
-Choose ok


Drive Setup
Example set your Drives IP address using the remote HMI under the Ethernet settings in the programming. 
Type=Fixed
IP address= 10.172.86.1 (for the Drive) 
Subnet address= 255.255.255.0
-Power cycle your Drive after changing the IP address 


STEP 3 
Open up Somove 2.9.4 or newer and setup your "edit connection/scan" settings.
-Click on  "edit connection/scan"
-Choose Modbus TCP double click
-Choose the advanced settings (small gear wheel icon).
-Choose More
-Choose Scan tab
-Now type in your Drives IP address example 10.172.86.1  
-Choose Single Scan and enter 1 
-Apply and OK
-Ok again 


STEP 4 
-Now Scan for the Device to see if your PC finds the Drive. 
-double click on the picture of the drive to connect and load from the device.



NOTE: If your Drives ATV630 or ATV930 Firmware is version V3.3IE or above it will now include cyber security features and you will have to enter a password before connecting to the drive other Ethernet or Profinet. You can find this unique password on your HMI under the Communications menu, Embedded Ethernet configuration, and find SECE.  SECE select OK on the HMI and then select WDPE and press ok.  Your will now see your unique password example "iY^Nm9cV"
This password is temporary and will need to be changed and remembered.

The USERNAME: ADMIN (all caps)
The Password: iY^Nm9cV (for this example only) 







Please read and understand before checking OK. 



Somove is loading settings from the Drive to your Somove on your PC. 




Your are now connected to the Drive when the bar across the top turn's orange. 




Please be aware that you will be required to enter a password when you connect via Ethernet or Profinet if your Process Drive is version V3.3IE or higher so if you live in an area or work for a company that does not require or mandate having a password for Ethernet or Profinet for cyber security you can disable the feature if desired.  Otherwise leave the feature active which can offer the best cyber security. 




Done.  

\n

NOTE:  

\n

This example should work using. 
-Ethernet TCP
-Ethernet IP
-Profinet

 

\n\n\n\n\n"},{"Title":"How do I recycle my UPS or UPS battery?","UrlName":"FA156775","LastModifiedDate":"22/04/2026","products":"APC Smart-UPS, APC Smart-UPS On-Line","score":0.0069605568445475635,"firstpublisheddate":"10/08/2012","answer":"

Issue:
How do I recycle my UPS or UPS battery?

Product Line:
Smart-UPS, Back-UPS

Environment:
All models, All serial numbers

Cause:
APC UPS products contain battery modules that must be periodically replaced as well as electronic components that may be recyclable.

Resolution:
As options and restrictions vary per region and country, please see Recycling Options in your country's Recycling page (See Below). 

\n

Recycling Options | Schneider Electric United States 

\n

Recycling Options | Schneider Electric Canada

\n

For US and Canada Only - Recycling Partner Returns Label URL and Log in details

\n

URL: https://returns.myxcarrier.com/xCarrier/xCarrierLogin/Login

\n

Login ID: rbcreturns
Password: AppleSauc3!

\n

Recycling Options | Schneider Electric UK

\n

Recycling Options | Schneider Electric Ireland

\n

Recycling Options | Schneider Electric Australia

\n

Recycling Options | Schneider Electric Germany

\n

Recycling Options | Schneider Electric Netherlands

\n

Recycling Options | Schneider Electric Switzerland

\n

 

\n

If your country is not listed, click one of the links above and change to your country's page using the selector in the top left.

\n

\n

 

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