Question 1

Where do I download EcoStruxure Machine Expert v1.2 or v2.0?

Accepted Answer

IssueI am looking to trial or pre-download EcoStruxure Machine Expert v1.2 or v2.0. Where can I obtain the installation file?Product LineEcoStruxure Machine ExpertEnvironmentWindows PC Software InstallerResolutionEcoStruxure Machine Expert v1.2 or v2.0 are installed with a dedicated Installer Tool called the "Schneider Electric Software Installer" tool.Go to the Machine Expert Webpage here:EcoStruxure Machine Expert Range Website - Software and Firmware pageClick on the blue [Download installation file] button to download the installer tool.Run it, and follow the instructions to choose the version of the software you wish to install.If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team. If you are not located in North America, please contact your local Customer Care Center for assistance:Support | Schneider Electric Global (se.com)

Question 2

Video: Replacing the Battery in a Smart-UPS

Accepted Answer

Issue: Smart-UPS requires battery replacement. Product line: Smart-UPS Environment: All models, all serial numbers. Cause: Smart-UPS batteries require replacement every 3-5 years. This document will assist you in replacing the battery. Resolution: Click Here to search by part number for the exact Smart-UPS unit you are using.On the product page of each Smart-UPS unit you will find a link to the user's manual on the "Documentation" tab. The manual for each unit will explain the battery replacement procedure.If your UPS is not listed your UPS may not have user replaceable batteries. Please contact our Customer Solutions Team for more information: https://www.se.com/ww/en/work/help/ Please refer to your users manual for the procedure for your specific model.

Question 3

How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device?

Accepted Answer

Issue You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.You had a problem with a previous upgrade attempt and need the instructions in order to correct it.Your device came pre-loaded with the wrong application and you need to load the correct application. Product Line Network Management Card 2 - AP9630, AP9631, AP9635Network Management Card 3 - AP9640, AP9641, AP9643Network Management Card 3 for Easy UPS – AP9544, AP9547Network Management Card 4 – AP9644 Environment All serial numbersAll firmware versions (unless otherwise noted) CauseUsers may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or unsuccessful and these instructions can be followed to remedy the problem.Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.NOTE: To upgrade to firmware version 3.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware. For more information, see www.se.com/secure-nmcResolutionFind Correct FirmwareWhen upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have. AP9630, AP9631, AP9635 - Network Management Card 2AP9641, AP9641, AP9643 - Network Management Card 3AP9544, AP9547 - Network Management Card 3 for Easy UPS The application firmware required depends on what product your NMC is installed in. Some examples include: For NMC2 devices: SUMX for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSY3P for Symmetra 3-Phase UPS For NMC3 devices: SU for Smart-UPS 1-PhaseSY for Symmetra 1-Phase UPSSUCAN for Smart-UPS UltraRPDU2G for rPDU (Rack Power Distribution Unit)SY3P for Symmetra 3-Phase UPS For Easy UPS NMC devices: EU1P for Easy UPS 1-PhaseEU3P for Easy UPS 3-Phase NOTE: These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.NOTE: If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117 NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.Download Firmware Navigate to www.apc.com/secure-nmc and click the Software and Firmware tab.Find and download the latest firmware file for your NMC. NOTE: To upgrade to firmware version 3.0.0 and higher for NMC3 for Smart-UPS, Easy UPS On-Line, and rPDU, the only supported method is the Secure NMC System (SNS) Tool, which requires a subscription to access the firmware.Alternatively, visit https://www.apc.com/us/en/download/software-firmware/ and enter your NMC part number (e.g. AP9641), click the Firmware category, and download the latest firmware file. NOTE: Firmware updates of NMC3 or NMC4 for 3-Phase UPS and PDU can only be done by Schneider Electric qualified services representatives. Please contact your local Schneider Electric Service Representative or Schneider Electric Certified Service Partner for details. Update FirmwareThere are different ways that you can upload the firmware for each device. Please choose a method that works best for you. NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations prior to beginning any of these steps. Secure NMC System (SNS) Tool - Network Management Card 3 (for firmware versions 3.0 and higher)Universal Serial Bus (USB) 1.1 - Network Management Card 2 and 3 devices with a USB port (AP9631, AP9635, AP9641, AP9643 and RPDU devices (RPDU2G) and Smart-UPS Ultra devices with embedded NMC3 – for firmware versions 2.5 and lower)Firmware Upgrade/Update Utility - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)XMODEM - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual (FTP prompt) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower)Manual - Secure CoPy (SCP) - Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 and lower) Secure NMC System (SNS) Tool - Network Management Card 3 (firmware versions 3.0 and higher) Download the Secure NMC System (SNS) Tool from the APC/Schneider Electric website. As of SNS Tool v4.0, all units can be upgraded using the same program, excluding PDU's in an NPS setup. Part # (SKU) Secure NMC System (SNS) Tool SFNMC3FMTSU Secure NMC System Tool for Smart-UPS SFNMC3SUCAN Secure NMC System Tool for Smart-UPS Ultra SFNMC3RPDU Secure NMC System Tool for PDU SFNMC3FMTEU1PSecure NMC System Tool for Easy UPS On-Line NOTE: There are different versions of the SNS Tool depending on the application you are running on your NMC3. To access the firmware in the SNS Tool, you need a valid Secure NMC subscription. See www.apc.com/secure-nmc for more information. Double-click the self-extracting ZIP file. Add devices to the SNS Tool: To add one at a time: Click Add Devices and enter: the NMC’s IP address/FQDN/hostname the protocol and port to transfer the firmware file. SCP is recommended as it’s more secure than FTP. Note: The selected protocol must also be enabled on the NMC3. the user name and password To add more than one at a time: Open the devices.csv file in the downloaded SNS Tool directory and add the device details. Note: Lines that start with a semi-colon ; will not be processed. Save and close the devices.csv file. In the SNS Tool, click Add Devices. Click Import Device File – this button only appears if data is detected in the devices.csv file. Click Query Devices. Click Query Devices. Click Add Devices. Activate licenses for selected NMCs: Click on NMCs in the Device List and click License Devices. If you have more than 1 NMC in the Device List, use Ctrl+click to multi-select. Enter the Activation ID from the purchased Secure NMC System subscription and click Confirm & Activate. (If you have the SNS Tool installed on another PC and want to check if any of the NMCs are already licensed, you can click Sync License(s) to do so). Update firmware for selected NMCs: Click on NMCs in the Device List and click Update Firmware. If you click Update Firmware without selecting any NMCs from the Device List, the Firmware Management Tool will automatically select all of the NMCs that are eligible to update (Device Status = Ready for update). Universal Serial Bus (USB) 1.1 – Network Management Card 2* devices with USBNOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. NOTE: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive’s file system must be FAT, FAT16, or FAT32. (NTFS will not work).1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.2. Create a folder on your USB flash drive called apcfirm .3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow: Firmware ModuleBinary File APC Boot Monitor apc_hw05_bootmon_109.bin APC Operating System (AOS) apc_hw05_aos_712.bin Application Module apc_hw05_sumx_712.bin Language Pack* sumx_712_frFrdeDeruRuitItesEs.lpk *Optional language pack upgrades/changes are supported via USB if the device you’re upgrading already has BootMonitor v1.0.8 or higher (BootMonitor performs the upgrading function). NOTE: Not all NMC2 applications support language packs. 4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. NOTE: (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace “xx” with the version of firmware you will be upgrading to): BM=apc_hw05_bootmon_xx.binAOS=apc_hw05_aos_xx.binAPP=apc_hw05_sumx_xx.binLANG=sumx_xx_frFrdeDeruRuitItesEs.lpk 5. Add the upload.rcf file to the apcfirm folder on the flash drive.6. Insert the flash drive into the USB port on the NMC2.7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files. NOTE: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.8. Wait for 2-5 minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.Universal Serial Bus (USB) 1.1 – Network Management Card 3 devices with USB (firmware versions 2.5.0 and lower)This feature is available in bootloader version v1.3.3.1 and higher. Before starting the transfer, make sure the USB drive is formatted in FAT, FAT16 or FAT32. Download the firmware upgrade file.Create a folder named apcfirm on the USB flash drive.Place the .nmc3 file in the apcfirm directory.Use a text editor to create a file named nmc3.rcf. (The file extension must be .rcf, not .txt for example.)In nmc3.rcf, add a line for the firmware package to be upgraded. For example, to upgrade Smart-UPS application version v1.5.0.6, type: NMC3=apc_hw21_su_2-5-0-6.nmc3Place nmc3.rcf in the apcfirm folder on the flash drive.Insert the flash drive into a USB port on your NMCReboot the NMC and wait for the card to reboot fully. Firmware Upgrade/Update Utility – Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)If you have a Windows computer, you can use the Firmware Upgrade Utility (NMC2)/Firmware Update Utility (NMC3) to upgrade the firmware.If you have any other type of computer, then you will need to manually upload each firmware file to the Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.NOTE: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.Once the firmware has been saved, the executable will prompt you for the IP address of the Network Management Card that you want to upgrade.Once you enter the IP address, click enter.You will be prompted for a username and password. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.If using the NMC2 Firmware Upgrade Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now. If using the NMC3 Firmware Update Utility, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Start Update. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.Verify that the firmware upgrade was successful. Log into the Web UI and navigate to About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in. XMODEM – Network Management Card 2 and 3 (for NMC3 firmware versions 2.5 or lower) Network Management Card 2 (AP9630, AP9631, AP9635)*NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Select a serial port at the local computer and disable any service that uses the port.2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.NOTE: If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.8. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.Network Management Card 3 (AP9640, AP9641, AP9643)1. Select a serial port at the local computer and disable any service that uses the port.2. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the key repeatedly until the Boot Monitor prompt displays: BM>. Once you have entered Boot Monitor mode correctly, the Network Management Card 3's status LED will be solid orange in color. (Boot Monitor mode is required on NMC3 for an XMODEM upgrade in any situation.)5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.6. From the terminal program’s menu, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Boot Monitor prompt returns.7. Type reset or press the Reset button to restart the Management Card.If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps. Manual (via FTP) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc> 3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in. This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.Typically, the password will appear on the screen as *** or not at all as you type. Connected to 192.168.1.100220- APC FTP server ready.User (192.168.1.100 :(none)): apc331 User name okay, need password.Password: apc230 User logged in, proceed.ftp> 5. Upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix. ftp> bin (specifies binary transfer mode which is required)200 Command okay.ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put aosxx.bin (xx being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.200 Command okay.150 Opening data connection for aos301.bin###############################################################250 Requested file action okay, completed. Management Card Rebooting....327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)ftp> 6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers. ftp>byeC:\apc> 7. Wait about 20 - 30 seconds.8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.NOTE: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:ftp> put /Users/Admin/Downloads/aosxx.bin /aosxx.binNetwork Management Card 31. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.C:\> cd apcC:\apc>3. Open an FTP client session.C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card) 4. Log in as Administrator (apc is the default user name and password). 5. Upgrade the firmware:ftp> bin (specifies binary transfer mode which is required)ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)ftp> put apc_hw21_SU_xx.nmc3 (xx being the version number downloaded)6. When FTP confirms the transfer, type quit to close the session. 7. Wait about 20 - 30 seconds. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.Manual (via Secure CoPy) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)Network Management Card 2NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.1. Identify and locate the firmware modules described in the preceding instructions for FTP.2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xx to represent the version number of the AOS module: scp apc_hw05_aos_xx.bin apc@158.205.6.185:apc_hw05_aos_xx.bin 3. Use a similar SCP command line, with the name of the application module, to transfer the application firmware module to the Management Card. NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base Article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing Network Management Card 3Use an SCP command line to transfer the .nmc3 file to the Management Card. The following example uses xx to represent the version number of the application module: scp apc_hw21_SU_xx.nmc3 apc@158.205.6.185:apc_hw21_SU_xx.nmc3 NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base article FA156117.NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing amber.

Question 4

How can I connect SoMove to an Altivar Process drive via Ethernet TCP/IP or Profinet?

Accepted Answer

Issue:Connecting SoMove to the VFD using the Ethernet network connection. Product Line:ATV61 ATV71 ATV630 ATV930 ATV320 ATV340 ATV32 ATV320Environment:Ethernet IP or Profinet option installed.VW3A3316, VW3A3320, VW3A3627 VW3A3720 Cause:Drive is not detected when attempting to connect. Resolution:See attachment for screenshots showing SoMove V2.9.4 STEP 1Turn OFF your computers firewall before starting so you will have access to your Ethernet port. STEP 2Edit Connection on your computers ethernet port and setup IP address in the Altivar Drive using an HMI.Computer or PC setup:Example setting up your PCs IP address.Search Ethernet settings-Change adapter options- Choose the Ethernet port you want to use.-Choose Properties-Make sure IPV4 and IPV6 are both checked. -Double click on the IPV4 settings-Select "Use the following IP address" and now enter in an IP address for your PCs ethernet port. Note this IP address needs to match your Drives IP address up to the last octet. Drives IP address= 10.172.86.1 (for the Drive) and your PC's IP address = 10.172.86.10 (your computer)Subnet address= 255.255.255.0-Choose okDrive SetupExample set your Drives IP address using the remote HMI under the Ethernet settings in the programming. Type=FixedIP address= 10.172.86.1 (for the Drive) Subnet address= 255.255.255.0-Power cycle your Drive after changing the IP address STEP 3 Open up Somove 2.9.4 or newer and setup your "edit connection/scan" settings.-Click on "edit connection/scan"-Choose Modbus TCP double click-Choose the advanced settings (small gear wheel icon).-Choose More-Choose Scan tab-Now type in your Drives IP address example 10.172.86.1 -Choose Single Scan and enter 1 -Apply and OK-Ok again STEP 4 -Now Scan for the Device to see if your PC finds the Drive. -double click on the picture of the drive to connect and load from the device.NOTE: If your Drives ATV630 or ATV930 Firmware is version V3.3IE or above it will now include cyber security features and you will have to enter a password before connecting to the drive other Ethernet or Profinet. You can find this unique password on your HMI under the Communications menu, Embedded Ethernet configuration, and find SECE. SECE select OK on the HMI and then select WDPE and press ok. Your will now see your unique password example "iY^Nm9cV"This password is temporary and will need to be changed and remembered.The USERNAME: ADMIN (all caps)The Password: iY^Nm9cV (for this example only) Please read and understand before checking OK. Somove is loading settings from the Drive to your Somove on your PC. Your are now connected to the Drive when the bar across the top turn's orange. Please be aware that you will be required to enter a password when you connect via Ethernet or Profinet if your Process Drive is version V3.3IE or higher so if you live in an area or work for a company that does not require or mandate having a password for Ethernet or Profinet for cyber security you can disable the feature if desired. Otherwise leave the feature active which can offer the best cyber security. Done. NOTE: This example should work using. -Ethernet TCP-Ethernet IP-Profinet If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com) If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team. If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

Question 5

What is the Replacement Battery for my Back-UPS in USA and Canada?

Accepted Answer

Question: What is the Replacement Battery for my Back-UPS in USA and Canada? Answer: The below table lists Back-UPS models and the replacement battery for each model. You may also use our Battery Replacement tool as well! Note: Certain Back-UPS models are designed with batteries that are not user replaceable. Battery replacement in these units may expose live electrical components. To ensure safety, replacement must only be performed by qualified service personnel. Product LineModelReplace Battery SKUNoteBack-UPSBE425MNo RBC AvailableBattery not user replaceableBack-UPSBE500G3No RBC AvailableBattery not user replaceableBack-UPSBE550GAPCRBC110User Replaceable BatteryBack-UPSBE600M1APCRBC154User Replaceable BatteryBack-UPSBE650G1RBC17User Replaceable BatteryBack-UPSBE650G1-CNRBC17User Replaceable BatteryBack-UPSBE670M1APCRBC154User Replaceable BatteryBack-UPSBE700G3No RBC AvailableBattery not user replaceableBack-UPSBE850G2RBC17User Replaceable BatteryBack-UPSBE900G3RBC17User Replaceable BatteryBack-UPSBE1050G3APCRBC164User Replaceable BatteryBack-UPSBK350RBC2User Replaceable BatteryBack-UPSBK500RBC2User Replaceable BatteryBack-UPSBK500BLKRBC2User Replaceable BatteryBack-UPSBN450MNo RBC AvailableBattery not user replaceableBack-UPSBN450M-CANo RBC AvailableBattery not user replaceableBack-UPSBN450MNWNo RBC AvailableBattery not user replaceableBack-UPSBN675M1APCRBC154User Replaceable BatteryBack-UPSBV400XUAPCRBC179User Replaceable BatteryBack-UPSBVK1200M2No RBC AvailableBattery not user replaceableBack-UPSBVK750M2No RBC AvailableBattery not user replaceableBack-UPSBVK950M2No RBC AvailableBattery not user replaceableBack-UPSBVN650M1No RBC AvailableBattery not user replaceableBack-UPSBVN650M1-CANo RBC AvailableBattery not user replaceableBack-UPSBVN900M1No RBC AvailableBattery not user replaceableBack-UPSBVN900M1-CANo RBC AvailableBattery not user replaceableBack-UPSBVN950M2No RBC AvailableBattery not user replaceableBack-UPSBW650U1No RBC AvailableBattery not user replaceableBack-UPS ProBGM1500APCRBC163User Replaceable BatteryBack-UPS ProBGM1500B-CAAPCRBC163User Replaceable BatteryBack-UPS ProBN1050MAPCRBC158User Replaceable BatteryBack-UPS ProBN1100M2-CAAPCRBC160User Replaceable BatteryBack-UPS ProBN1350M2-CAAPCRBC162User Replaceable BatteryBack-UPS ProBN1500M2APCRBC161User Replaceable BatteryBack-UPS ProBN1500M2-CAAPCRBC161User Replaceable BatteryBack-UPS ProBR700GRBC17User Replaceable BatteryBack-UPS ProBR1000MSAPCRBC160User Replaceable BatteryBack-UPS ProBR1350MSAPCRBC161User Replaceable BatteryBack-UPS ProBR1000GAPCRBC123User Replaceable BatteryBack-UPS ProBR1500GAPCRBC124User Replaceable BatteryBack-UPS ProBR1500MS2APCRBC163User Replaceable BatteryBack-UPS ProBX850MRBC17User Replaceable BatteryBack-UPS ProBX1000MAPCRBC158User Replaceable BatteryBack-UPS ProBX1350MAPCRBC123User Replaceable BatteryBack-UPS ProBX1500MAPCRBC124User Replaceable Battery

Question 6

How to Register your APC products online?

Accepted Answer

Issue:Customer asking how to register their APC products online.Product Line:All APC productsEnvironment:All Serial numbersSolution:Please visit https://www.se.com/us/en/work/products/tools/apc-product-registration/ to register your product.Should there be any further concerns, please contact our Customer Care Center at https://www.se.com/us/en/work/support/

Question 7

PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List

Accepted Answer

IssueRegister list for Modbus communication Product LinePM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx EnvironmentPower Meter Communications Modbus Register List CausePM5000 series register list is needed for Modbus communication ResolutionSee the attached documents for Register List. There are 2 files. One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.

Question 8

PowerChute support with USB or Serial communication - Supported APC UPS Models

Accepted Answer

Issue:When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.Product Line:PowerChute Serial Shutdown v1.0 and higherPowerChute Business Edition version 9.5 and higherEnvironment:All supported operating systems when connected to Smart-UPS, Easy UPS On-Line, or Back-UPS. NOTE1: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition. NOTE2: Linux operating systems are only supported with Smart-UPS and Easy UPS Online models. Smart-UPS (Type A) connected over USB is not supported on Red Hat® Enterprise Linux® 7.x.Back-UPS are not supported with Linux operating systems.See a list of supported UPS below.Cause:To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS, or Back-UPS.Resolution:In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS. We recommend running autodetect when installing PowerChute on a Windows OS.Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel. All supported Smart-UPS UPS models are categorized into two types: Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)Type B - Smart-UPS excluding UPS models with prefix SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL Supported Smart-UPS and Easy-UPS models are Type A UPSType B UPSSMT or DLT SUSMXSUA (including C500J) or DLA SURTDSURTSRTSURTASMTLSCSCLSUMSMCSRV Models: (3kVA & below)SRTLUXSRC models: SRC2KUXISRC3KUXISRC3KUXIX709 Any SRC model, excluding those listed under Type A. NOTE: A Back-UPS model is neither Type-A nor Type-B. In the installer dropdown list, select Back-UPS. PowerChute Serial Shutdown supports all Back-UPS models with a USB communication port. For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks For assistance with the device drivers see Schneider Electric FAQ FA164514

Question 9

What is the Nomenclature for Common Relays

Accepted Answer

Issue:User wants to know the abbreviations for common relay types. Resolution: Normally Open (NO) contacts connect the circuit when the relay is activated; the circuit is disconnected when inactive. This type is also called Form A or a make contact.Normally Closed (NC) contacts disconnect the circuit when the relay is activated; the circuit is connected when inactive. This type is also called Form B or a break contact.Change-over (Double-Throw) contacts control two circuits: one NO and one NC contact with a common terminal. This type is called Form C or a transfer contact. It is often “break-before-make.” The opposite, “make-before-break,” is Form D. Other common relay types: SPST (Single Pole Single Throw): Two terminals that can be connected or disconnected. With coil terminals, there are four total. Contact can be NO or NC; abbreviations SPNO and SPNC clarify this.SPDT (Single Pole Double Throw): One common terminal connects to either of two others. With coil terminals, there are five total.DPST (Double Pole Single Throw): Two pairs of terminals, equivalent to two SPST relays operated by one coil. Six terminals total.DPDT (Double Pole Double Throw): Two rows of change-over terminals, equivalent to two SPDT relays operated by one coil. Eight terminals total.4PDT (Four Pole Double Throw)/Quadruple Pole Double Throw (QTDP) : Four rows of change-over terminals, equivalent to four SPDT relays or two DPDT relays operated by one coil. Fourteen terminals total.

Question 10

Battery Damage When Battery Is Left Discharged

Accepted Answer

Issue When a battery is allowed to be at a low level of charge for too long, it can become damaged. Product Line All Environment All Cause Allowing batteries to stand for long time after a discharge without recharging will cause plate "sulfation." Sulfation is the formation of large crystals or hard lead sulfate on the battery plates. Excessive sulfation of this kind is difficult to reduce and may cause premature damage (i.e. overheating or inability of the battery to retain charge). Lead sulfate is difficult and some times impossible to reduce by conventional charging methods. Resolution A charged battery, disconnected from a UPS or load, can maintain ideal voltage for approximately six months before recharge is necessary. A discharged battery needs to be recharged within 72 hours of the discharge to avoid permanent battery damage. Storing a UPS with the battery connected can cause permanent battery damage within a few days to a week. A UPS should be stored after complete battery recharging with the battery disconnected. Per manufacturer's recommendations all Valve Regulated Lead Acid (VRLA) batteries should be immediately recharged following a discharge. VRLA batteries should recover fully in terms of capacity and service life if recharged within 72 hours following a discharge. No VRLA battery should ever be allowed to drop below 1.0 volt per cell on discharge (i.e. 6 VDC for a 12 volt battery). If a customer's situation falls within the previous scenario the best course of action is to replace the affected batteries. APC UPSs will charge the battery when the UPS is plugged in and the battery is connected to the UPS. In addition all APC UPSs will protect their batteries against over discharge when possible, but, as implied above, the storage life of the battery will be shortened relative to the amount of charge removed.

Question 11

Insulation Resistance Testing and Humidity

Accepted Answer

Issue:How does humidity affect insulation resistance testing results?Product Line:Circuit BreakersEnvironment:Molded case and insulated case breakersResolution:High humidity can drastically reduce insulation resistance testing results for circuit breakers.Some equipment acceptance testing documents suggest values above 100 mega ohms and normally that is okay however high humidity can drastically reduce the results of the insulation resistance values. Below is a sample of how higher humidity can reduce the IR values, making the 100 mega ohms acceptance testing values invalid.40% humidity: breaker IR value above 500 mega ohms, typical 1 G ohm*75% humidity: breaker IR value around 10 mega ohms*95% humidity: breaker IR value around 4 mega ohms**All values above are functional and conforming. Values derived from test data on Powerpact H frame breakers in a Schneider Electric laboratory.The IEC 60947 standard, section 6.1.3.1 states that IR testing should be done below 50% humidity and states a 1 M ohm minimum IR value for a new breaker.NEMA AB-4 recommends IR values for breakers, less than one mega ohm (1,000,000 ohm) should be investigated. The Schneider Electric field testing and maintenance guide also states the same one mega ohm value, as written below.Severe environmental conditions can reduce the dielectric strength ofmolded case circuit breakers. Check insulation resistance during electricalsystem testing.To check the insulation resistance, perform the following steps:1. De-energize and isolate the circuit breaker.2. Clean the circuit breaker as described earlier.3. Using a megohmmeter with a capacity of 500–1000 Vdc, apply voltagefrom:a. Each phase-to-ground with the circuit breaker on (circuit breakercontacts closed).b. Phase-to-phase with the circuit breaker on (circuit breaker contactsclosed).c. Between each line and load terminal with the circuit breaker off(circuit breaker contacts open).4. Record resistance values. Resistance values of less than one mega ohm(1,000,000 ohm) should be investigated.

Question 12

What’s AC-3e rating means and what’s their application ?

Accepted Answer

AC-3e rating is the capability of the contactor for starting and switching off high efficiency squirrel cage asynchronous (IE-3/ IE-4) motors during running and reversing operations, which have extended/ higher locked rotor current.

Question 13

How to check the network by the PING command

Accepted Answer

On your PC, select the Window's [Start] button → [All Programs] → [Accessories] → [Command Prompt].In the Command Prompt, enter "ping (the destination IP address)" and press ENT key. If it shows "0％ loss", the network is normal. However, there is some problem if it shows "100% loss". In this case, check your network environment.

Question 14

How to establish the communication with S7-1500 PLC if using TIA Portal Ethernet Driver?

Accepted Answer

In PLC side: 1.Use TIA Portal V11-V16 to configure the PLC communication settings. 2.Select the PLC and enter the correct version of the firmware (We can check for the firmware version of the PLC in online mode). 3.Check the PLC firmware version in online mode, make sure the firmware version is supported by TIA Portal V11-V16. If the firmware version is not supported by TIA Portal V11-V16, communication may not be possible. If that happens, change the firmware to a version supported by TIA Portal V11-V16 . In EOTE side: 1.Add TIA Portal Ethernet driver in EOTE. 2.Linking TIA Portal symbols(.ap**) into the EOTE project. If there are changes to symbols in TIA Portal, linking the new PLC project file(.ap**) into the EOTE project again.

Question 15

What are the effects of dV/dt on a Motor when using a VSD?

Accepted Answer

As there is an impedance mismatch at the termination of the motor cable to the motor, there will be a reflected wave which travels back along the motor cable causingovervoltage’s. Overvoltage’s on the motor terminals can cause both partial and corona discharge which eventually wears down the winding insulation to failure. Corona discharge occurs when the overvoltage is large enough to cause electrons to flow from one winding to another whilst ionising the air between the conductors. They cause damage to the internal and external insulating material respectively. As the motor cable length increases the peak voltage increases. This can increase to a value of 2 to 2.5 times the DC bus voltage. Schneider Electric Offer Sinus filters or dv/dt filters to reduce the overvoltage across windings and high frequency currents in differential mode. Check out our current ATV600 or ATV900 catalogue for more information on output filters to help you with overvoltage mitigation.

Question 16

NEMA 5-15 receptacle description

Accepted Answer

Issue:Which terminal is which in a standard household outlet? Cause:InformationalResolution:The NEMA 5-15 receptacle is the most common electrical receptacle in the United States and Canada. It is a two-pole, three-wire grounding receptacle which is used for a maximum of 15A and 125V. The standard wire colors are green for Ground and white for Neutral. The color of the Hot wire can vary depending on the building's electrical scheme; most common colors for the Hot wire are black and red. The individual prongs: Hot, Neutral & Ground are well differentiated as indicated in the diagram below.

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