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Wiser App

  • Yes. Follow the steps below:

    Step 1: On the home page, tap the "Add Device" button or the "+" icon, then choose the "Search for Device" option. The system will start searching for devices in pairing mode. To add Bluetooth devices simultaneously, make sure that your mobile phone's Bluetooth is switched on.
    Step 2: After all the devices have been found, click "Next", then click "Add".
    Step 3: Rename the devices, add them to their corresponding Room, then tap "Done". The new devices are displayed on the home page.

Lights and dimmers

  • Find the device in the App and tap on it; then, on the specific device screen tap "Schedule". In the Schedule screen, tap “Add” and then create a schedule for the device. For socket outlets, there will be an option in the Schedule screen to select which socket you want to create the schedule for.

    When a device is in Zigbee mode, schedules can only be made for an "On" or "Off". Hence two schedules will be needed for an ON/OFF – one for the ON time and one for the OFF time. In Bluetooth/BLE mode, you can select a time range and both an "On" and "Off" within.

Energy management

  • The energy breakdown feature in Insights+ shows you how much energy each of your smart plugs has consumed. You can view this data in either kWh or the currency of the country. 

    Specifically, the smart plug measures the current passing through it and reports it back to the Wiser Hub. With the known voltage from mains, we can calculate easily what the power in Watts was at any given time and translate it to energy in Watt-hours. If we know your tariff, we can show you the energy in the correct currency.

  • If a smart plug was specifically added to the Wiser system as a range extender, we would advise against moving it to another wall socket that is even further away from the Wiser HubR, as this will alter the RF signal and, in turn, can possibly affect any other device connected to this plug talking to the Wiser HubR.

    However, if a smart plug was added to the system to control an electrical device such as a light, it can be freely moved to other wall sockets, so long as it can still establish a good connection back to the Wiser.

Temperature control

  • Device factory reset:

    Devices can be reset manually at any time, e.g., if the heat HubR is replaced. To remove the device binding to a heating system and allow it to be joined to another system, do the following:

    Room thermostat:

    1. Remove the batteries and re-insert them.
    2. When the "Wiser Thermostat" splash screen is displayed, press and hold the "+” and "–" buttons for 20 seconds until “Join a network” is displayed.
    1. Twist the cap to the plus "+" position and hold it there for up to ten seconds, until you see all three LEDs flashing. Before you finish, make sure the radiator thermostat is recalibrated.
    2. To recalibrate the radiator thermostat, twist the cap to the “–“ position and hold it there for up to five seconds, until you see a continuous blue LED.
    1. You can reset the boiler relay to factory default mode.
    2. Press and hold the setup button for more than twenty seconds.
    3. After fifteen seconds, the LED flashes red.
  • The Wiser radiator thermostat is not suitable for controlling underfloor heating.

    The requirements for controlling underfloor heating and radiators are very different. To control underfloor heating, we recommend using the Wiser underfloor heating controller.


    1. Short press the function key three times. The sensor scans for the available Zigbee network. The status LED turns green if the sensor successfully connects to the Wiser Hub.
    2. Follow the instructions in the Wiser by SE app to set the sensor parameters through the Wiser Hub.
    1. Attach the base with two screws.
    2. Connect the 9 V battery and insert it into the smoke detector.
    3. Press the smoke detector onto the base from below and turn it fully counterclockwise.
  • The sensor can be mounted on a wall or ceiling to provide desired coverage:

    • A ceiling mount provides a 360° detection angle with a maximum range of 4 m diameter.
    • A wall mount provides a detection angle of 90° to 110° horizontal and vertical with a maximum range of 5 m radius.
    • Do not install the sensor in a place with strong sunlight or wind (for example, close to ventilation).
    • When the ambient temperature is >32C°, the sensor’s ability to measure sensitivity, detection range, and detection angle is degraded.