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On Site Service

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment

The right people, the right place, the right time

On Site Service
  • Features

    In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. Our Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime. Available in 4 Hour, Next Day and Next Business Day response times, APC can offer the flexibility you need to fit your business needs and your budget.

    Benefits

    Convenience
    • Comprehensive escalation and corrective actions process - In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
    • Experienced Certified Field Service Engineer - Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
    • Written summary report - APC project managers will provide you with written reports to keep you informed of the progress of your project.
    • Parts included - Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
    • Labor and travel expenses included - Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
    • On site troubleshooting - While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

EcoStruxure™ for Your Business

EcoStruxure lets you thrive in today's digital world. Make better business decisions with scalable and converged IT/OT solutions.

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Reach out to our customer team in your country or region if you have any questions or need more details or technical support.

Need information?

Browse our resource section and find the most useful tools and documents for all our products

Energy and sustainability services

First, envision an energy-efficient, cost-effective and sustainable enterprise. Next, discover our energy and sustainability services, including big data management, to turn this vision into your business reality.

+ Lifecycle Services

From energy and sustainability consulting to optimizing the lifecycle of your assets, we have services to meet your business needs.