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  • Contact Schneider Electric Customer Care Support via chat, form or phone mentioning the following information:​

    • ​Email​
    • Phone number​
    • Country​
    • Organization name​
    • Product Line
    • ​Vulnerable Version​
    • Vulnerability type [CWE ID if available]​

    > Contact the Technical Support
  • Contact Schneider Electric CPCERT Team

    PGP Public Key and Fingerprint: E38F 0E4A 8541 8B53 20A7 D84F 8233 2C33 CF9F 652C​

    Only submissions in English will be accepted.​

    Note: Security notifications will be released the second Tuesday of every month. By limiting our publish dates to once a month, we aim to help our customers plan ahead for patches.​

    Information to be included into your email:​

    Subject: Product Vulnerability Report - [title]​

    Body: ​

    • First Name: 
    • ​Last Name: ​
    • Email: ​
    • Phone number: 
    • Country: ​
    • Organization name (if applicable): ​
    • Source Type: ​
    • Product Line: ​
    • Vulnerable Version: ​
    • Vulnerability type [CWE ID if available]: ​​

    Attachment: Encrypted report with the following information:​

    • Any special configuration required to reproduce the issue​
    • Step-by-step instructions to reproduce the issue​
    • Proof-of-concept or exploit code​
    • Impact of the issue, including how an attacker could exploit the issue​
    • Any other relevant information​

Vulnerabilities Management policies

Privacy Notice for Schneider Electric CERT and CPCERT

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