C-Bus Manager
C-Bus Manager Australia Privacy Notice
We commit to serve you, our customers, with care, consideration, and respect and to protect your privacy and personal information.
Our Data Privacy Policy explains how and why we use personal information. This supplemental notice provides additional information about the C-Bus Manager.
Designed for residential end-users, the C-Bus Manager helps monitor and manage the C-Bus smart home system, which includes control of heating, lighting, audiovisual system, appliances, motorised blinds and shutters, energy, and security. It may also interconnect with third-party solution providers to provide additional features. We encourage you to inform all home occupants about its installation and operation and show them this Privacy Notice.
1. What is the scope of this privacy notice?
2. Who is in charge of data processing?
3. What types of personal information do we process?
4. How long do we keep your personal information?
5. Who do we share personal information with and where is it processed?
6. How do we secure personal information?
7. How to exercise your choices and rights about your personal information?1. What is the scope of this privacy notice?
This privacy notice applies to the C-Bus Manager ( the service ). The statements here, together with those in our Data Privacy Policy explain what personal information will be collected through your use of the service, how the information will be used and how you can control the collection, correction and/or deletion of information.
2. Who is in charge of data processing?
The processing of personal information is carried out by SCHNEIDER ELECTRIC (AUSTRALIA) PTY LIMITED ( we ) as data controller.
3. What types of personal information do we process?
We process the following categories of personal information:
Registration and contact information; commands, settings, options, names given to devices and rooms; interactions with customer service | You | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
IoT and sensor data, such as device statuses, energy production or use, and other variables, device identifiers, as well as event logs. Example: measuring room temperature and humidity | Sensors, smart home devices | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
Inferred and derived information, such as energy consumption and cost estimates, notifications, alerts | Generated based on data you provided and IoT and Sensor Data | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
We may collect and use other types of personal information as described in our Data Privacy Policy. Depending on the circumstances, these activities may be based on the execution of a contract with you, on our legitimate interest, on the legitimate interest of a third party, or for compliance with a legal obligation.
We do not make decisions based solely on automated processing which may produce legal effects or similarly affect you.
4. How long do we keep your personal information?
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, marketing requirements, security requirements, legal requirements and statute of limitations. In addition, some specific retention periods apply:
When you use the remote access service, for performance, we will store your devices' most recent status and your most recent command in a cache. These values will be regularly replaced by the next values when you issue commands or read device status, or if there is no such update, they will be deleted from the cache after seven days.
If you use notifications, we store them for up to 30 days or until you delete them.
You are in control of the retention periods for information stored in your controller. This means that you can choose retention periods according to your needs, or you can ask your installer to set them for you.
Ultimate deletion of your information may be temporarily delayed to give you an opportunity to undo a mistake to comply with legal requirements and statute of limitations.
5. Who do we share personal information with and where is it processed?
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information.
Our affiliates and suppliers provide services including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.
We have internal policies applied by our affiliates and we conclude contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.
We may also share your information, as necessary:
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
- to defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, our customer or the user.
- with third parties in the context of reorganization of operations.
If you authorize third parties to collect information from connected devices, to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will also share information with these third parties in order to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them.
Google Maps
The service includes Google Maps features and content. Use of Google Maps features and content is subject to the current versions of (1) the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and (2) Google Privacy Policy at https://www.google.com/policies/privacy/. In addition, Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites
Google Maps features are used to obtain and display relevant weather information.
6. How do we secure personal information?
We follow generally accepted industry standards to protect personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration.
However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. How to exercise your choices and rights about your personal information?
To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:
- access and edit your personal information and your choices, using the application.
- delete scenes, schedules or trends (all stored on your controller); please ask your installer for support.
- remove a device from your setup; devices do not store any history of use.
- request deletion of your account using the My Account menu in the application. We will delete the information that you provided to register and manage your profile: name, contact information, country and password.
- make a request at the contact details available within the application or at Global-Data-Privacy@schneider-electric.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
For any suggestion, question and request, you may contact us and we will be happy to help you. You may address questions or comments about our privacy practices or this privacy notice to our Privacy Officer:
Privacy Officer (Legal Department)
Schneider Electric Pacific Zone
2 Banfield Road
Macquarie Park NSW 2113
privacy@au.schneider-electric.com
If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.
This privacy notice may change from time to time. We will provide information about material changes. Last updated: October 2024
C-Bus Manager New Zealand Privacy Notice
We commit to serve you, our customers, with care, consideration, and respect and to protect your privacy and personal information.
Our Data Privacy Policy explains how and why we use personal information. This supplemental notice provides additional information about the C-Bus Manager.
Designed for residential end-users, the C-Bus Manager helps monitor and manage the C-Bus smart home system, which includes control of heating, lighting, audiovisual system, appliances, motorised blinds and shutters, energy, and security. It may also interconnect with third-party solution providers to provide additional features. We encourage you to inform all home occupants about its installation and operation and show them this Privacy Notice.
1. What is the scope of this privacy notice?
2. Who is in charge of data processing?
3. What types of personal information do we process?
4. How long do we keep your personal information?
5. Who do we share personal information with and where is it processed?
6. How do we secure personal information?
7. How to exercise your choices and rights about your personal information?1. What is the scope of this privacy notice?
This privacy notice applies to the C-Bus Manager ( the service ). The statements here, together with those in our Data Privacy Policy explain what personal information will be collected through your use of the service, how the information will be used and how you can control the collection, correction and/or deletion of information.
2. Who is in charge of data processing?
The processing of personal information is carried out by SCHNEIDER ELECTRIC (NZ) LIMITED ( we ) as data controller.
3. What types of personal information do we process?
We process the following categories of personal information:
Registration and contact information; commands, settings, options, names given to devices and rooms; interactions with customer service | You | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
IoT and sensor data, such as device statuses, energy production or use, and other variables, device identifiers, as well as event logs. Example: measuring room temperature and humidity | Sensors, smart home devices | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
Inferred and derived information, such as energy consumption and cost estimates, notifications, alerts | Generated based on data you provided and IoT and Sensor Data | To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. |
We may collect and use other types of personal information as described in our Data Privacy Policy. Depending on the circumstances, these activities may be based on the execution of a contract with you, on our legitimate interest, on the legitimate interest of a third party, or for compliance with a legal obligation.
We do not make decisions based solely on automated processing which may produce legal effects or similarly affect you.
4. How long do we keep your personal information?
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, marketing requirements, security requirements, legal requirements and statute of limitations. In addition, some specific retention periods apply:
When you use the remote access service, for performance, we will store your devices' most recent status and your most recent command in a cache. These values will be regularly replaced by the next values when you issue commands or read device status, or if there is no such update, they will be deleted from the cache after seven days.
If you use notifications, we store them for up to 30 days or until you delete them.
You are in control of the retention periods for information stored in your controller. This means that you can choose retention periods according to your needs, or you can ask your installer to set them for you.
Ultimate deletion of your information may be temporarily delayed to give you an opportunity to undo a mistake to comply with legal requirements and statute of limitations.
5. Who do we share personal information with and where is it processed?
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information.
Our affiliates and suppliers provide services including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.
We have internal policies applied by our affiliates and we conclude contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.
We may also share your information, as necessary:
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
- to defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, our customer or the user.
- with third parties in the context of reorganization of operations.
If you authorize third parties to collect information from connected devices, to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will also share information with these third parties in order to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them.
Google Maps
The service includes Google Maps features and content. Use of Google Maps features and content is subject to the current versions of (1) the Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and (2) Google Privacy Policy at https://www.google.com/policies/privacy/. In addition, Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites
Google Maps features are used to obtain and display relevant weather information.
6. How do we secure personal information?
We follow generally accepted industry standards to protect personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration.
However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. How to exercise your choices and rights about your personal information?
To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:
- access and edit your personal information and your choices, using the application.
- delete scenes, schedules or trends (all stored on your controller); please ask your installer for support.
- remove a device from your setup; devices do not store any history of use.
- request deletion of your account using the My Account menu in the application. We will delete the information that you provided to register and manage your profile: name, contact information, country and password.
- make a request at the contact details available within the application or at Global-Data-Privacy@schneider-electric.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
For any suggestion, question and request, you may contact us and we will be happy to help you. You may address questions or comments about our privacy practices or this privacy notice to our Privacy Officer:
Privacy Officer (Legal Department)
Schneider Electric Pacific Zone
2 Banfield Road
Macquarie Park NSW 2113
privacy@au.schneider-electric.com
If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.
This privacy notice may change from time to time. We will provide information about material changes. Last updated: October 2024
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