Issue
Accessing the Diagrams (WebReach) fails to connect to the database with the following error message:
Error with GenerateHTML: Cannot open database "ION_Data" requested by the login. The login failed.
Product Line
Power Monitoring Expert
Environment
Web browser
Cause
This can occur if the web page times out or there is a momentary laps in connection to the database.
Resolution
In many cases, closing out of the browser and logging back into the website will re-establish the database connection.
Accessing the Diagrams (WebReach) fails to connect to the database with the following error message:
Error with GenerateHTML: Cannot open database "ION_Data" requested by the login. The login failed.
Product Line
Power Monitoring Expert
Environment
Web browser
Cause
This can occur if the web page times out or there is a momentary laps in connection to the database.
Resolution
In many cases, closing out of the browser and logging back into the website will re-establish the database connection.
Released for:Schneider Electric Global
