Issue
Customer is trying to run a report in the Web Application Report tab, and it hangs on the "Report is being generated" message. There are no errors in the system event log under Management Console, the Windows event logs, or the ApplicationModules database log files.
Product Line
Struxureware Power Monitoring 7.x (SPM 7.x)
Power Monitoring Expert 7.x (PME 7.x)
Power Monitoring Expert 8.x (PME 8.x)
Environment
Web Reports
Cause
The report logo may be missing from the default directory
Resolution
Navigate to the software install directory
For SPM 7.x:
...Program Files (x86)\Schneider Electric\ION Enterprise\web\ReportPacks\Default Reports.zip
For PME 8.0:
...\Schneider Electric\Power Monitoring Expert\web\ReportDepot\ION Reports\ION Report Packs\Default Reports
For PME 8.1:
...\Schneider Electric\Power Monitoring Expert\config\reports
A JPEG file exists named "Report-Logo". If the file is not in the location, search to see if it is in a different location or create a new logo per FA232322.
Additionally, you can download the attached zip file, unzip the logo, and place the JPEG in the respective directory.
Customer is trying to run a report in the Web Application Report tab, and it hangs on the "Report is being generated" message. There are no errors in the system event log under Management Console, the Windows event logs, or the ApplicationModules database log files.
Product Line
Struxureware Power Monitoring 7.x (SPM 7.x)
Power Monitoring Expert 7.x (PME 7.x)
Power Monitoring Expert 8.x (PME 8.x)
Environment
Web Reports
Cause
The report logo may be missing from the default directory
Resolution
Navigate to the software install directory
For SPM 7.x:
...Program Files (x86)\Schneider Electric\ION Enterprise\web\ReportPacks\Default Reports.zip
For PME 8.0:
...\Schneider Electric\Power Monitoring Expert\web\ReportDepot\ION Reports\ION Report Packs\Default Reports
For PME 8.1:
...\Schneider Electric\Power Monitoring Expert\config\reports
A JPEG file exists named "Report-Logo". If the file is not in the location, search to see if it is in a different location or create a new logo per FA232322.
Additionally, you can download the attached zip file, unzip the logo, and place the JPEG in the respective directory.
Released for:Schneider Electric Global
