Amazon eCommerce Global Account Manager

Purpose of the job:

As an Amazon eCommerce Global Account Manager, you will support the business case development, coach/train on the operational setup end to end across 15 active countries and work to establish Schneider Electric as a category leader on in relevant electrical categories. In some cases you will directly manage our commercial relationship with Amazon, while in others you will support our local country teams in their account management, commercial negotiation and operational excellence.

You will work to maximize the potential of Amazon partnership by working with central and local teams to; Coach internal teams on how to setup their local organization, build our central knowledge base to uplift Acumen on how to work with Amazon; Support active trouble shooting on operational and functional issues that inhibit growth; all to deliver the best customer experience and appropriate capabilities to grow our category share..

This position requires strong negotiation, communication and commercial skills when dealing with stakeholders internal and external. You will also be very comfortable tackling daily operational challenges, and ‘rolling up your sleeves’ to ensure the account can grow in sales and influence.

Your overall target is to grow Amazon sell out for the Schneider Brand and to develop us as a category champion on the Amazon platform.

Key Responsibilities:

• Build our Global Amazon Strategy, and drive alignment and localization for effective deployment in countries

• Setup and deploy the Multi country operating model and governance for Amazon across all agreed countries to drive eCommerce transformation and growth

• Assist countries develop their launch plan, and support all relevant workstreams to clarify Amazon requirements.

• Coach/Train and assist our countries on how to work with Amazon and on how to activate all potential growth levers

• Work with countries to develop a strong commercial growth plan to reach our combined target

• Develop the definition of central and local resource and capabilities to accelerate Amazon growth

• Support local development of Amazon strategy and the operationalization of agreed activities including product launches and product boosts, supported by clear deal and marketing plans

• Drive development of and co-ordinate our contract framework to lower risk and consistency of commercial policy to ensure Amazon is a profitable platform

• Drive our Pricing governance process with Amazon in all regions

• Responsible for commercial performance with Amazon. This includes responsibility for turnover and profitability, as well as online performance of Schneider products (traffic, conversion rate, etc).

• Working with the Digital Trade Manager, Innovate and optimize ecommerce activities along the customer journey with a ROI driven focus. E-commerce activities should be coordinated across other online Schneider activities with countries to ensure a seamless omni-channel experience for customers

• Define and measure online/e-business KPIs to ensure eCommerce growth and transformation on Amazon platforms

•Working with the Digital Trade Manager, ensure consistent workflows, roll-outs / releases of eCommerce content and technology enablers

Internal Relationships:

The role holder will be in frequent relations with:

• Global E2 leader – Goal setting and agreed objective

• Digital Trade Manager – Define key activities to be supported for Amazon Central and Locally

• Ecommerce OPS – Handshake and align on targeted operating model. Receive guidance and input for local strategies, co-define eCommerce content and technology enablers requirements / roadmaps and co-drive their roll-out

• Country eCommerce, Digital Customer Experience, Channel Teams – Co-drive Amazon eCommerce strategy, execution and transformation, as well as, to co-drive an end-to-end omni-channel experience for customers

• Legal Team – Work on deployment of Amazon Contracts

• eCommerce Finance Teams – Provide roadmap and priorities for POS Performance management rollout

Global Supply Chain – Develop the needed capabilities to launch Amazon and process improvement plans in run mode

• Pricing teams – Drive governance and setup of Amazon pricing in agreed regions/countries

• Country Executives - Critical to nurture a high-quality relationship with relevant business and functional heads

External Relationships:

• Senior Amazon Vendor Managers, SVS, AVS, Instock teams, Amazon Advertising teams

• Ecommerce related providers

Location:

London,UK

Relevant experience:

• Minimum 10 years of e-commerce, digital marketing, and/or digital product management

• Minimum 5 years of Amazon experience including negotiation of JVP and VIP plans plus a well rounded understanding of Amazon operational requirements

• Proven experience in building relationships with Amazon Senior Vendor Managers

• Deep understanding of Vendor Central, Seller Central and Amazon’s Advertising Tools

• Direct experience building commercial joint action plans and achieving targets

• Direct B2C/B2B eCommerce experience (at least 2 years) or online agency background

• Experience in Tech is a plus

• Successful experience in developing customer centric solutions – needs analysis, value proposition definition, customer journey design

• Good knowledge of electrical distribution and industrial automation offer, as well as their customer and market segments

• Experience in value chain analysis and developing new online business models

• Experience in developing e-tail and marketplace channels

• Good understanding of web analytics and experience leveraging analytics to drive conversion optimization, personalization, and overall ecommerce/product growth

• Experience with digital marketing tools and instruments (SEM, Affiliate, Retargeting…)

• Good technical understanding of webshop / ecommerce systems

Required competencies:

• Leadership

o Caple to lead teams and collaborate with stakeholders in a matrix environment

o Capable to inspire others and get work job done through others

o Capable to lead with high performance non-hierarchical attached teams

o Excellent relationship management and influencing skills

o A team player who succeeds through collaboration

o Capable to work in a multicultural environment

• Business development

o Able to define practical business strategies and solutions

o Very strong customer focus

o Able to develop strong commercial relationships

o Entrepreneurial spirit

• Strategic and analytical thinking

o Able to think ‘outside-the-box’ and bring creative and practical solutions

define practical business strategies and solutions

o Excellent analytical ability

o Able to transform strategic thinking into operational business initiatives that deliver tangible business outcomes

• Data driven and familiar with agile / lean product development methodologies

• Strong resilience to solve operation challenges in all markets

• Structured and results oriented. Capable to distinguish between must-have and nice-to-have

• Effective written and oral communication. Able to adjust messages to fit the audience  

• Passionate and ambitious

• Languages: English. German is a plus

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.