Global Order Management & Scheduling SME

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.  From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Schneider’s purpose is  to  empower  all  to make  the  most  of  our  energy  and  resources,  bridging  progress  and sustainability for all: https://www.youtube.com/watch?v=VbldHPFltQQ 

Job Summary: The Global Subject Matter Expert (SME) for Services Order Management and Scheduling will be responsible for animating these key operational communities, contributing to the optimization of the global processes related to order management and scheduling of services. This role involves collaborating with various departments to ensure efficient and effective service delivery, enhancing customer satisfaction, and driving continuous improvement initiatives.

Key Responsibilities:

• Global Community Animation: Foster and animate a global community of practice around services order management and scheduling. Facilitate knowledge sharing, best practices, and collaboration among regional teams to drive consistency and excellence.
• Process Expertise: Lead the development, implementation, and continuous improvement of global processes for services order management and scheduling.
• Collaboration: Work closely with cross-functional teams including sales, customer service, operations, and IT to ensure seamless integration and execution of order management and scheduling processes.
• Best Practices: Identify, document, and promote best practices in services order management and scheduling across the organization.
• Training and Support: Orchestrate trainings and support to regional teams to ensure consistent application of global processes and tools.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of order management and scheduling processes.
• Technology Integration: Collaborate with Services LoB to ensure that the necessary technology and tools are in place to support efficient order management and scheduling.
• Continuous Improvement: Drive continuous improvement initiatives to enhance process efficiency, reduce costs, and improve customer satisfaction.

Qualifications:

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7-10 years of experience in order management, scheduling, or a related field, with at least 3 years in a global or regional role.
• Skills:
• Strong knowledge of order management and scheduling processes.
• Excellent analytical and problem-solving skills.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and tools (e.g., ERP systems, scheduling software).
• Ability to work effectively in a global, cross-functional environment.
• Certifications: Relevant certifications in project management, process improvement (e.g., Six Sigma), or supply chain management are a plus.

Key Competencies:

• Strategic Thinking: Ability to develop and implement strategic plans for order management and scheduling.
• Customer Focus: Strong commitment to delivering high-quality service and enhancing customer satisfaction.
• Adaptability: Ability to adapt to changing business needs and work effectively in a dynamic environment.
• Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders.
• Innovation: Ability to identify and implement innovative solutions to improve processes and drive efficiency.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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