Installed Base Service Engineer

Responsibilities:-

Product range - 3 Ph. UPS systems, STS , ATS  , Rack mounted PDU , Netboltz etc.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency -  Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC /Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commisioing of UPS.  Service project include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.

2) BFS KPI -  Use BFS tool in salesforce for daily time sheet entry  linked to BFS KPI - Adherence, utilization, clocking and productivity. 

3 ) NSS - Achieve customer satisfaction and achieve  NSS country target. Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service sales person for offer submission and successful lead conversion to order winning.

5)  Be a digital  ambassador when visit to site or during work. Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.

2 -5  year experience in field of UPS Service Engineer. 

Educational Qualification :- Bachelors  in Electrical /Electronics Engineering.

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